Customer Financial Specialist Associate (Eastern Standard Time Zone resident)

Geisinger; Danville (PA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits day one

Domestic‑partner coverage

Job summary

Geisinger is seeking a Billing & Patient Experience Specialist in a call center setting. The role involves handling inbound and outbound calls, delivering patient‑friendly information, building rapport, and resolving issues with a focus on continuous improvement for patients.

The position emphasizes accuracy in accounts receivable, adherence to policies, and collaboration with Revenue Management to ensure revenue needs and patient satisfaction are met.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related work experience required.
• Minimum 1 year customer service experience preferred.

Responsibilities

• Provides one‑stop service for Geisinger patients by delivering in‑depth knowledge and advocating for issues related to processes and functions.
• Performs accounts receivable functions including cash collection, account resolution, discount application, and setup of monthly installment plans.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Job Summary

This position is in a call center setting answering inbound phone calls and making outbound phone calls in a fast‑paced and dynamic environment. The role involves holding engaging conversations with patients, anticipating questions, actively sharing information in patient‑friendly language, building a positive rapport, and handling problematic interactions. The specialist takes a global approach to resolving problems and seeks continuous improvement opportunities for patients.

Responsibilities

• Provides one‑stop service for Geisinger patients by delivering in‑depth knowledge and acting as an advocate for any issues or concerns related to processes and functions.
• Performs all accounts receivable functions, including cash collection, account resolution, discount application, setup and management of monthly installment plans, and communication of financial assistance programs.
• Validates self‑pay account status and insurance billing when necessary, and manages undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations, and maintaining a positive patient experience.
• Collaborates with other areas within Revenue Management and Geisinger to ensure coordinated activities for revenue‑management needs and patient satisfaction.
• Works closely with various staff levels, customers, and management to determine technical solutions that meet business needs.
• Educates patients on billing, insurance, and regulatory issues of all complexity levels.
• Works with billing systems to support migration for new mergers and acquisitions.
• Maintains compliance with federal and state regulations and internal policies.
• Identifies improvement areas and diplomatically recommends changes to senior management.
• Completes assigned reports or projects and is held accountable for tasks.

Work is typically performed in an office environment. The employee is accountable for satisfying all job‑specific obligations and complying with organization policies and procedures.

Qualifications

• High School Diploma or Equivalent (GED) – Required.
• Minimum of 1 year of related work experience – Required.
• Minimum of 1 year of customer service experience – Preferred.

Benefits

We offer healthcare benefits for both full‑time and part‑time positions from day one, including vision, dental, and domestic‑partner coverage.

We are an affirmative action, equal‑opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.