Patient Billing & Access Specialist

The Queen's Health Systems; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

The Queen's Health Systems seeks an experienced registrar to support front-end patient financial processing. You will coordinate accounts from scheduling to discharge, ensure insurance requirements are met, and explain patient financial responsibilities.

The role emphasizes accurate account handling and patient-focused service. Ideal candidates bring hospital billing knowledge, strong English communication, and proficiency with computer systems.

Qualifications

• High school diploma or equivalent education.
• Ability to perform 7,200 adjusted keystrokes per hour.
• One year of experience in healthcare registration, billing or collections in a hospital or physician office.
• Knowledge of hospital and physician billing and collections.
• Knowledge of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers’ Compensation, Capitation, TPL, etc.).
• Knowledge of medical terminology.
• Strong time management, organizational, and interpersonal skills.
• Ability to communicate effectively in English, both orally and in writing.
• Proficiency with automated systems and computer applications.

Responsibilities

• Assists in the completion and coordination of front-end activities associated with patient financial processing in Patient Access functional areas.
• Prioritises and coordinates patient accounts from patient scheduling through patient discharge to ensure that patient financial obligations are met prior to patient encounters (outpatient) or patient discharge (inpatient).
• Accurately completes patient accounts based on departmental protocols, policies and procedures, and compliance with regulatory agencies, including but not limited to pre-admission, admission, pre-registration and registration functions.
• Ensures all insurance requirements are met prior to patients' arrival and informs patients of their financial liability prior to arrival for services. Arranges payment options with the patients.
• Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.

Skills

Time management

Organizational skills

Interpersonal skills

English communication

Computer proficiency

Education

High school diploma or equivalent education

Job description

The Queen's Health Systems seeks an experienced registrar to support front-end patient financial processing. You will coordinate accounts from scheduling to discharge, ensure insurance requirements are met, and explain patient financial responsibilities.

The role emphasizes accurate account handling and patient-focused service. Ideal candidates bring hospital billing knowledge, strong English communication, and proficiency with computer systems.