Patient Billing Call Center Specialist

Blanchard Valley Health System; Findlay (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Blanchard Valley Health System is seeking a PFS Call Center Representative to handle patient billing inquiries and support post-care account resolution. The role requires high school graduation, 2–3 years in medical billing, and CPFS certification within 12 months.

You will verify insurance, collect payments, and ensure regulatory compliance in a customer-focused environment. In this Findlay, OH position you will work with the Patient Financial Services team, handle inquiries by phone or in

Qualifications

• High school graduate or GED equivalent.
• 2-3 years of experience in medical billing and collections.
• CPFS certificate to be completed within 12 months of hire date.
• Knowledge and experience with Microsoft Office products and Windows PC functionality.
• Excellent written and verbal communication with positive interpersonal skills.
• Ability to assess age-specific patient needs and provide appropriate care per policies.

Responsibilities

• Respond to patient inquiries regarding billing, accept inbound calls, and document activities.
• Follow scripts to facilitate efficient account resolution and prepare billing correspondence.
• Verify insurance and determine patient balances.
• Collect payments and set up payment plans; record all transactions.
• Maintain HIPAA privacy, security, and compliance; stay updated on regulations.

Skills

Communication skills

Microsoft Office

Medical billing

HIPAA awareness

Education

High school or GED

CPFS certification (within 12 months)

Tools

Windows PC

Microsoft Office

Job description

Blanchard Valley Health System is seeking a PFS Call Center Representative to handle patient billing inquiries and support post-care account resolution. The role requires high school graduation, 2–3 years in medical billing, and CPFS certification within 12 months.

You will verify insurance, collect payments, and ensure regulatory compliance in a customer-focused environment. In this Findlay, OH position you will work with the Patient Financial Services team, handle inquiries by phone or in