Patient Billing & AR Advocate – Healthcare Support

TVG-Medulla, LLC; Oak Brook (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

TVG-Medulla, LLC seeks a Patient Advocate with accounts receivable and patient billing experience to join our Oak Brook, IL team. You will respond to patient inquiries, coordinate with clinical and accounts teams, and help resolve balances and refunds.

The role requires healthcare billing familiarity, strong communication, and proficiency with Microsoft Office and EHR systems. This full-time position offers hourly compensation and opportunities to contribute to compliant patient services.

Qualifications

• Experience in accounts receivable or patient billing in healthcare or financial services.
• Strong written and verbal communication; professional telephone manner.
• Familiarity with HIPAA and patient privacy requirements.

Responsibilities

• Respond to and resolve patient inquiries via phone and email.
• Communicate with patients calmly and professionally.
• Coordinate with clinical teams on concerns and refunds.
• Work with Patient Accounts to manage balance inquiries and disputes.
• Provide itemized statements on request.
• Maintain records of all patient communications.
• Assist with reconciliation for patients transferring care.
• Process refunds and collaborate with relevant departments.
• Support marketing to mitigate negative reviews.
• Comply with federal and state collection laws.
• Notify management of issues or compliance concerns.

Skills

Accounts receivable

Patient billing

Customer service

Communication skills

HIPAA knowledge

Tools

Microsoft Office

EHR software

Job description

TVG-Medulla, LLC seeks a Patient Advocate with accounts receivable and patient billing experience to join our Oak Brook, IL team. You will respond to patient inquiries, coordinate with clinical and accounts teams, and help resolve balances and refunds.

The role requires healthcare billing familiarity, strong communication, and proficiency with Microsoft Office and EHR systems. This full-time position offers hourly compensation and opportunities to contribute to compliant patient services.