Patient Billing & Accounts Specialist

College Medical Center - Long Beach; Rancho Cucamonga (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

College Medical Center - Long Beach in Rancho Cucamonga, CA is seeking a Patient Account Specialist. This on-site, full-time role manages patient accounts from registration through payment resolution, verifies insurance, explains benefits, and answers questions about balances.

You will review charges, post payments, resolve discrepancies, and coordinate with clinical and administrative teams to ensure accurate account updates.

Qualifications

• Strong customer service and communication skills with empathetic patient interactions.
• Working knowledge of medical terminology to interpret clinical information.
• Understanding of insurance processes including eligibility and benefits.
• Proficiency in medical billing, including claim submission and payment posting.
• Attention to detail and organizational skills for managing multiple accounts.
• HIPAA confidentiality and regulatory compliance.

Responsibilities

• Verify insurance coverage and explain benefits to patients.
• Review charges, process payments, and resolve billing discrepancies.
• Coordinate with clinical and administrative staff for accurate updates.
• Communicate with patients, insurers, and internal teams to address issues.
• Set up payment arrangements and maintain a positive financial experience.

Skills

Customer service

Communication

Medical terminology

Insurance processes

Medical billing

Attention to detail

HIPAA compliance

Office software

Confidentiality

Education

High school diploma or equivalent

Job description

College Medical Center - Long Beach in Rancho Cucamonga, CA is seeking a Patient Account Specialist. This on-site, full-time role manages patient accounts from registration through payment resolution, verifies insurance, explains benefits, and answers questions about balances.

You will review charges, post payments, resolve discrepancies, and coordinate with clinical and administrative teams to ensure accurate account updates.