Patient Benefits & Referrals Assistant (Part-Time, Onsite)

University of Massachusetts Amherst; Amherst (MA); On-site; USD 33,000 - 41,000; Part time

Job summary

The Departmental Assistant position at University of Massachusetts Amherst in Amherst supports the University Health Services (UHS) Ancillary Services team with patient intake, eligibility verification, and front-desk tasks. The role is part-time, onsite, and located in Amherst, MA, offering essential patient flow support and accurate data entry.

You will coordinate benefits, referrals, and authorizations, while ensuring timely access to care, collecting co-pays, and maintaining HIPAA-compliant

Qualifications

• Associate degree or CMA certification, or high school diploma with 3+ years medical office experience.
• Experience with insurance verification and preauthorization workflows.
• Proficient in practice management and electronic health record systems.

Responsibilities

• Interview patients to collect intake information and verify eligibility electronically.
• Provide pre-determination of benefits and educate patients about co-pays.
• Address insurance alerts and obtain authorizations when needed.
• Collaborate with Billing and Coding for optimal reimbursement.
• Manage appointments, referrals, and maintain HIPAA-compliant records.
• Handle telephone inquiries, support front-line staff, and prepare docs for visits.

Skills

Communication skills

Insurance verification

EHR proficiency

Customer service

Telephone skills

Office software

Education

Associate Degree in Medical Assisting or CMA certification

Tools

Microsoft Excel

EHR system

Practice management software

Trext waiting system

Parkmobile system

Job description

The Departmental Assistant position at University of Massachusetts Amherst in Amherst supports the University Health Services (UHS) Ancillary Services team with patient intake, eligibility verification, and front-desk tasks. The role is part-time, onsite, and located in Amherst, MA, offering essential patient flow support and accurate data entry.

You will coordinate benefits, referrals, and authorizations, while ensuring timely access to care, collecting co-pays, and maintaining HIPAA-compliant