Patient Benefits Advisor 2 – UHealth SoLé Mia

University of Miami; North Miami (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Patient Benefits Advisor 2 to join their dynamic team in North Miami. In this pivotal role, you will ensure patients have the necessary insurance coverage for their medical services and assist in navigating any coverage gaps. Your strong customer service and communication skills will be vital as you interact with patients and coordinate with medical staff. This role offers a chance to make a significant impact on patient care while working within a supportive and collaborative environment. If you are detail-oriented and passionate about helping others, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Tuition Remission

Comprehensive Benefits Package

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of relevant experience in a similar role.

Responsibilities

• Ensure patients have adequate insurance coverage for services received.
• Coordinate with scheduling departments for patient appointments.
• Update patient accounts with correct insurance information.

Skills

Customer Service Skills

Written Communication Skills

Verbal Communication Skills

Detail Oriented

Organizational Skills

Interpersonal Skills

Knowledge of Medical Terminology

Education

High School Diploma or Equivalent

Job description

Patient Benefits Advisor 2 – UHealth SoLé Mia

Apply locations

North Miami, FL

Time type: Full time

Posted on: Posted 6 Days Ago

Job requisition id: R100085330

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami UHealth at SoLé Mia, opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities.

Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs.

The University of Miami UHealth – department of Patient Access at SoLé Mia has an exciting opportunity for a Patient Benefits Advisor 2.

JOB SUMMARY

The Patient Benefits Advisor 2 (H) ensures that patients have adequate insurance coverage for services received and advises patients when there are any gaps in coverage so that appropriate payment arrangements can be made.

CORE RESPONSIBILITIES

• Greets every individual on the phone or in person with a smile and a warm, professional greeting.
• Coordinates with appropriate scheduling department to schedule patient appointments when prior authorizations have not been obtained or have been denied.
• Assists departments with inquiries into the status of accounts, pre-certification, eligibility, financial estimates and department policies and procedures.
• Ensures all patient information is secure and all paperwork disposed of appropriately to preserve confidentiality.
• Ensures that prior authorizations are obtained and fully documented prior to the receipt of services.
• Contacts physician offices to obtain missing patient information.
• Utilizes patient estimate tools and insurance company contacts to obtain accurate out-of-pocket estimates, documents these estimates, and generates estimate letters.
• Updates patient accounts as necessary with correct insurance information.
• Submits insurance referral documentation in a timely fashion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School diploma or equivalent
• Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

• Strong customer service skills
• Strong written and verbal communication skills
• Highly detail oriented and organized
• Excellent interpersonal skills
• Knowledge of medical terminology

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status: Full time

Employee Type: Staff

Pay Grade: H4