Patient Access Representative - Santa Monica

UCLA Health; Santa Monica (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

UCLA Health seeks an experienced Patient Access Representative in Santa Monica, CA to pre-register, collect demographics, verify insurance benefits, obtain authorizations, and assist patients with discharge planning. You will interact with hospital departments to ensure timely reimbursement and coordinate with public assistance programs as needed.

The role requires strong knowledge of Medicare/Medicaid programs, third-party payer processes, proficiency in typing 55 WPM, and solid experience with

Qualifications

• Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, CCS programs, out-of-state Medicaid, or other sponsoring agencies.
• Knowledge in the functional operations of third party payers and utilization review agencies to expeditiously coordinate follow-up.
• Working knowledge of third party payer verification terminology.
• Working knowledge of medical terminology to sufficiently identify various procedures to obtain optimum benefit information and
• Ability to accurately and completely process payments and cash receipts
• Ability to write concise, grammatically correct reports and correspondence
• Ability to type 55 words per minute (WPM)
• Proficient in basic math
• Proficient in Microsoft Office Suite, specifically Excel, Word, and Outlook

Responsibilities

• Pre-registers, pre-admits, and admits patients by telephone and/or in person
• Collection of accurate demographic information, review and interpretation of insurance benefits
• Obtaining prior authorizations, cash collections, interaction with public assistance programs (i.e. Medi-Cal, CCS)
• Implementation of Medicare requirements, interaction with physicians/office personnel as well as other hospital personnel (i.e., SDA, OPSU, nursing units)
• Referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care
• Interacting with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement

Skills

Medicare/Medi-Cal knowledge

Third-party payer verification

Medical terminology

Cash handling

Typing 55 WPM

Tools

Excel

Word

Outlook

Microsoft Office Suite

Job description

Work Location: Santa Monica, CA, USA

Work Schedule

Varied:M-F-rotating weekends and holidays

Posted Date

10/27/2026

Salary Range: $30.13 - 39.75 Hourly

Employment Type

Duration

indeffinate

Job #

33706

Primary Duties and Responsibilities

As the Patient Access Representative, you will be responsible for:

• Pre-registers, pre-admits, and admits patients by telephone and/or in person
• Collection of accurate demographic information, review and interpretation of insurance benefits
• Obtaining prior authorizations, cash collections, interaction with public assistance programs (i.e. Medi-Cal, CCS)
• Implementation of Medicare requirements, interaction with physicians/office personnel as well as other hospital personnel (i.e., SDA, OPSU, nursing units)
• Referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care
• Interacting with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement

Salary Range: $30.13/hour - $39.75/hour

Job Qualifications

• Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, CCS programs, out-of-state Medicaid, or other sponsoring agencies
• Knowledge in the functional operations of third party payers and utilization review agencies to expeditiously coordinate follow-up
• Working knowledge of third party payer verification terminology
• Working knowledge of medical terminology to sufficiently identify various procedures to obtain optimum benefit information and
• Ability to accurately and completely process payments and cash receipts
• Ability to write concise, grammatically correct reports and correspondence
• Ability to type 55 words per minute (WPM)
• Proficient in basic math
• Proficient in Microsoft Office Suite, specifically Excel, Word, and Outlook

May be subject to test on qualifying skills

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.