Patient Attendant (Full-time)

Gundersen Health System; La Crosse (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Paid time off

Tuition reimbursement

Job summary

Emplify Health is seeking a friendly Patient Attendant to join our Patient Experience Team in La Crosse, Wisconsin. This full-time role involves greeting patients and visitors, transporting patients, and guiding families through hospital and clinic spaces.

The position emphasizes active walking and standing, with opportunities for growth and career development within Emplify Health’s network. Competitive benefits are included for eligible staff.

Qualifications

• High School Diploma or equivalency.
• 1 year of experience working with the public.
• 1 year of customer service or healthcare experience preferred.
• Basic computer skills is a plus.

Responsibilities

• Provide exceptional customer service by greeting, directing, escorting, and assisting patients, visitors, and families throughout the hospital and clinic.
• Transport patients safely through the facility, including pushing wheelchairs and walking with patients to appointments.
• Remain active throughout the shift, walking, standing, and assisting patients.
• Assist patients with wheelchair use, transport, and wayfinding while ensuring safety and comfort.
• Support check-in processes for visitors and vendors and respond to customer questions, concerns, or needs using appropriate resources.

Skills

Customer service

Public interaction

Healthcare experience

Basic computer skills

Education

High School Diploma or equivalent

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours

40

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

We are seeking a friendly, service-oriented Patient Attendant to join our Patient Experience Team! This is a highly active role that requires extensive walking, standing, and patient transportation at the hospital and clinic. In this role, you will warmly greet and assist patients, family members, and visitors while helping them navigate our facilities. You will regularly escort patients, push wheelchairs, and provide assistance, playing an important part in creating a safe, welcoming, and positive experience for everyone who enters our organization.

What's Available

• 40 hours/week, Full-time (1.0 FTE)
• Shifts: 8 am-4:30pm, Monday-Friday, weekend rotation required
• Location: La Crosse - Redfield
• Benefit eligible position

What You’ll Do

• Provide exceptional customer service by greeting, directing, escorting, and assisting patients, visitors, and families throughout the hospital and clinic.
• Transport patients safely throughout the facility, including pushing wheelchairs and walking with patients to appointments, procedures, and other destinations.
• Remain active throughout the shift, spending the majority of the day walking, standing, and assisting patients.
• Assist patients with wheelchair use, transport, and wayfinding while ensuring safety and comfort.
• Support check-in processes for visitors and vendors and respond to customer questions, concerns, or needs using appropriate resources.

What You’ll Need

• High School Diploma or equivalency
• 1 year of experience working with the public
• 1 year of customer service or healthcare experience preferred
• Basic computer skills is a plus!

What You’ll Get

• Starting pay of $16.47+ more for experience!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer