Patient Liaison (PM Shifts)

Gundersen Health System; United States; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Career Development Center

Tuition Investment Program

Healthcare benefits

Retirement plan

Work-life balance

Job summary

Gundersen Health System in Wisconsin seeks a Patient Liaison at the Moundview location to warmly welcome patients and provide steady support throughout their healthcare journey. This 1.0 FTE role covers four 10-hour shifts (Mon–Thu, 12:00pm–10:30pm) in the Emergency Department, focusing on exceptional service via in‑person, phone, and digital interactions.

Starting pay is $17.93/hour, with opportunities for career growth through the Career Development Center and Tuition Investment Program, plus

Qualifications

• High School Diploma or equivalency.
• 1 year experience in an office setting requiring customer service responsibilities.
• Computer literacy in Windows and basic software.

Responsibilities

• Greet patients and visitors, delivering welcoming first impressions.
• Handle phone, in-person, and digital interactions with professionalism.
• Support patient care flow by coordinating with providers and staff.
• Collaborate with leadership to ensure empathetic, efficient service.

Skills

Customer service

Microsoft Windows

Office software

Education

High School Diploma or equivalency

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything. Are you passionate about creating meaningful connections and delivering exceptional service? As a Patient Liaison at our Moundview location you'll be the welcoming face and steady support for patients throughout their healthcare journey - making every interaction count.

Schedule

• 1.0 FTE (40 hours/week)
• Shift: Work Monday -Thursday, 4 10-hour shifts from 12:00pm-10:30pm
• 2 holidays per year working in the Emergency Department

What you will do

• Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient
• Provide top-tier customer service through phone, in-person, and digital interactions
• Collaborate with providers, medical staff, and leadership to support patient care and clinic flow
• Be a key part of a team that values empathy, efficiency, and excellence

What you will get

• Starting pay of $17.93/hour with increase based on experience
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program
• Top-rated retirement plan and healthcare benefits
• Departmental leadership that supports you as you do your best work
• Work/Life balance to love what you do and where you live

What you need

• High School Diploma or equivalency
• 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula.

Join us in making a meaningful difference in the lives of our patients and communities!

Equal Opportunity Employer

Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve.

This culture encourages self-care and provides you with opportunities to be your best self at work and at home. Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member. Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses.

We deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and its more than our practice. It is who we are.

Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings.

A rewarding career and an excellent quality of life awaits you.

Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.