Hospital Call Center Operator- Hospital Lines (days)- remote work option available

Carilion Clinic; Roanoke (VA); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An award-winning healthcare network is seeking a dedicated individual to enhance patient care through effective communication. This role offers the opportunity for professional growth in a fast-paced environment, where you'll serve as a crucial link between patients and medical staff. With the potential for remote work after initial onsite training, this position is ideal for those with strong customer service skills and a passion for making a difference in community health. Join a compassionate team committed to improving lives and enjoy a supportive work atmosphere that values your contributions.

Benefits

Sign-on Bonus

Remote Work Potential

Professional Development Opportunities

Qualifications

• 3+ years of customer service experience in a fast-paced environment.
• Strong verbal and written communication skills are essential.

Responsibilities

• Serve as a primary communication link between patients and medical staff.
• Manage high call volumes in a 24/7 call center environment.

Skills

Customer Service

Communication Skills

Problem-Solving

Teamwork

Keyboarding Skills

Education

High School Diploma or Equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for a sign-on bonus
- Potential for remote work after 1-2 months of onsite orientation
- Join an award-winning, community-based healthcare network with strong support and resources
- Engage in a fast-paced environment that encourages professional growth and development
- Play a crucial role in enhancing patient care and community health through effective communication
- Work with a compassionate team dedicated to making lives better

What to Expect (Job Responsibilities):
- Serve as a primary communication link between the employer, patients, medical staff, and the general public
- Manage high call volumes in a 24/7 call center environment
- Respond to information and messaging requests for multiple hospitals and healthcare practitioners
- Provide excellent customer service while addressing patient care-related messaging
- Utilize problem-solving skills to make appropriate decisions in a fast-paced setting

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of three years of customer service experience in a fast-paced environment, such as a call center, physician’s office, hospitality, or retail/service industry
- Ability to work effectively in a team and manage difficult situations with empathy and calmness
- Strong keyboarding and computer skills
- Excellent communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- Bilingual skills are a plus
- Previous call center experience is preferred
- Experience in a healthcare-related environment is advantageous

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #ProfessionalGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."