Patient Appointment Coordinator I - Primary Care

Mayo Clinic; Jacksonville (FL); Presencial; USD 40 000 - 48 000; Tempo integral

Resumo da oferta

Mayo Clinic in Jacksonville, Florida, is seeking staff to facilitate patient visits and support the health care team. The role involves coordinating scheduling, registering patients, and handling demographic/insurance information with a focus on excellent customer service.

The position also includes assisting with authorizations, verifying benefits, collecting payments, and documenting cash receipts to ensure smooth patient flow within Mayo Clinic's care network.

Responsabilidades

• Facilitates patient visits and supports health care providers by anticipating and responding to patient needs.
• Coordinates and schedules appointment schedules and daily activities of required materials/information.
• Registers new patients and updates demographic and insurance information.
• Provides face-to-face customer service regarding billing and insurance questions.
• Assists with negotiating authorizations and/or pre-certifications for patients within the Mayo system.
• Verifies insurance benefits and documents verification methods.
• Collects co-payments, pre-care deposits, consultation fees and other payments from patients.
• Documents and reconciles cash received.

Descrição da oferta de emprego

We offering this position at three sites: St Augustine, Gate Parkway and our main campus off San Pablo.

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information. Provides face-to-face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.