Treatment Coordinator

ROG Orthodontics; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus

Medical coverage

Dental coverage

Vision coverage

401(k) match

FSA/HSA

Job summary

ROG Orthodontics is seeking a dynamic Treatment Coordinator to be the first point of contact for prospective patients. You will educate patients on treatment options, discuss costs and financing, and guide families toward confident decisions about their smile.

This role rewards a high-performing sales approach with substantial bonus opportunities, benefits, and ongoing training. The coordinator collaborates with the team to grow the practice and foster lasting patient relationships.

Qualifications

• 1-3 years relative sales experience required.
• Strong customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to educate patients on treatment options and finance.
• Reliable, detail‑oriented, and organized.

Responsibilities

• Educate patients on orthodontic treatment process, costs, insurance, and financing options.
• Convert consultations into treatment starts to achieve sales goals.
• Solicit referrals from patients post-treatment and track satisfaction.
• Contact patients about fees and confirm appointments.
• Ensure patients are cleared for treatment and maintain scheduling.
• Maintain strong customer service and promote the practice values.

Skills

Sales experience

Customer service

Communication skills

Persuasion

Attention to detail

Organizational skills

Time management

Education

High School Diploma

Tools

Microsoft Office

Job description

Summary of Position:

The Treatment Coordinator is a dynamic sales professional and one of the most influential roles within our practice. As the first point of contact for prospective patients, you’ll build relationships, understand each patient’s needs, and confidently guide them through their orthodontic journey.

Success in this role comes from creating an exceptional customer experience while educating patients on treatment options, overcoming objections, and helping families make confident decisions about their smile. You’ll leverage your sales skills and consultative approach to drive treatment acceptance, support business growth, and foster long-term patient relationships.

If you’re passionate about connecting with people, thrive in a goal-oriented environment, and enjoy turning conversations into life-changing opportunities, this is the role for you. *Subject Matter Expertise not required; Training on Dental/Orthodontic knowledge will be provided*

Key Benefits:

In addition to your hourly rate, we offer a competitive benefits package that includes substantial monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Opportunity to earn between $50k - $70k per year between base rate and commission combined.

Essential Job Function:

• Obtaining high treatment acceptance rate of 70% or higher by educating and discussing the orthodontic treatment process, cost of treatment, insurance coverage, and finance options.
• Consistently achieve established sales goals by converting consultations into treatment starts. Individual performance is tracked through treatment acceptance rates and other key sales metrics.
• Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
• Communicate to office management if schedules are not filled for consults.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Promoting and upholding the values of Harrington Orthodontics in all aspects of the job.
• Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
• Drive results and strive to consistently achieve results and goals set forth by management.
• Other duties as required.

Core Competencies:

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Communicating Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Persuading - Using compelling arguments to gain the support and commitment of others.

Knowledge, Skills and Abilities:

• Action-oriented and taking initiative, being adaptive and flexible in a changing environment.
• Customer service or sales experience, along with dental knowledge preferred.
• Have excellent written and oral communication skills.
• Compassion and high level of service for our patients, parents, and staff.
• Integrity, always doing the right thing.
• Dependable, reliable to be at work when scheduled.
• Attention to detail.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Professional manner and appearance at all times.
• Dental or Ortho knowledge appreciated but not required.
• Computer skills: Microsoft office and Web Browser.
• Telephone skills: Proper telephone etiquette and information gathering skills.

Education and Experience

• High School Diploma, GED or equivalent Required
• 1-3 Years Relative Sales Experience