Patient Advocate: Compassionate Care & Insurance Support

Vance Thompson Vision; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Shoe allowance

401k with company contributions

Education allowance

Wellness program + Lifestyle Spending

Job summary

Vance Thompson Vision in Omaha, NE is seeking a Patient Advocate to join our team and ensure smooth patient journeys from scheduling to post-visit follow-up.

You will verify insurance coverage, prepare schedules and appointments, and communicate estimated financial responsibilities to patients while maintaining accurate records and providing exceptional service. This role requires attention to detail, strong communication, and a proactive, compassionate approach.

Qualifications

• High school diploma or equivalent.
• Experience with medical scheduling and insurance.

Responsibilities

• Verify insurance coverage prior to patient arrival and determine in-network status.
• Complete insurance verification forms with correct benefit information (deductible, co-pay, coinsurance).
• Prepare surgery schedules and post-operative appointments for patients.
• Provide estimates of financial responsibility to patients.
• Create daily reports verifying in-network status and obtain referrals or authorizations when required.
• Answer patient calls promptly and address concerns.

Skills

Excellent communication

Detail-oriented

Customer service

Self-starter

Problem solving

Education

High School Diploma or equivalent

Tools

Scheduling software

Insurance verification systems

Job description

Vance Thompson Vision in Omaha, NE is seeking a Patient Advocate to join our team and ensure smooth patient journeys from scheduling to post-visit follow-up.

You will verify insurance coverage, prepare schedules and appointments, and communicate estimated financial responsibilities to patients while maintaining accurate records and providing exceptional service. This role requires attention to detail, strong communication, and a proactive, compassionate approach.