Patient Advocate (Call Center) - Work From Home

California Jobs; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Patient Advocate (Call Center) to work from home. This role involves managing patient calls regarding medical bills, utilizing the Cedar platform for inquiries, and leading payment processes. Ideal candidates will meet performance metrics in a remote environment.

Benefits

Health benefits

401k match

PTO

Responsibilities

• Manage 60-80 incoming and outgoing patient calls daily regarding medical bills.
• Utilize the Cedar platform for patient questions via chats and calls.
• Lead payment posting process and follow up on defaulted payments.
• Meet team and individual metrics for satisfaction and collections.

Job description

Patient Advocate (Call Center) - Work From Home

[Customer Service / Remote] - Anywhere in U.S. / $19.47 per hour / Health benefits / 401k match / PTO - As a Patient Advocate (Call Center) at Cedar, you will:

1. Manage an average of 60-80 incoming and outgoing patient calls daily regarding medical bills.
2. Utilize the Cedar platform to handle all patient questions via inbound chats and phone calls, and perform appropriate outbound call campaigns.
3. Lead the payment posting process and follow up on defaulted payments.
4. Meet assigned team and individual metrics related to satisfaction and collections performance.

Hiring Immediately >>