Patient Advocate

Ez Health; United States; Remote; USD 39,000 - 55,000; Part time

Job summary

Ez Health is hiring Patient Advocates to help older adults navigate the healthcare system from a fully remote setup with a flexible schedule.

In this phone-based role you will be the steady point of contact, ask questions to determine needs, explain options in plain language, coordinate rides and referrals, and track open items until resolved.

Qualifications

• Strong communication and compassion for people.
• Ability to explain complex information in plain language.
• Healthcare background is a plus but not required.

Responsibilities

• Reach out to older adults by phone to check on well-being.
• Ask thoughtful questions to uncover client needs.
• Help clients prepare for doctor visits and understand next steps.
• Explain benefits, referrals, and action steps in plain language.
• Coordinate with physician offices, pharmacies, insurers, and community orgs on clients' behalf.
• Arrange rides, prescription support, and meal assistance.
• Identify options and problem-solve when obstacles appear.
• Keep clear notes of conversations and agreed actions.
• Follow up on open items until all issues are resolved.

Skills

Phone outreach

Communication

Questioning

Organization

Empathy

Tools

Google Docs

Google Sheets

Job description

Fully Remote, Flexible Schedule, $28-$38/hour

Fully remote $28-$38/hour Bachelors US EZ Health

I put a blank line between every bullet so each one pastes onto its own line. Copy everything between the dashed lines.

Ez Health is hiring Patient Advocates to stand in the corner of older adults as they deal with the healthcare system, sort out day-to-day hurdles, and get the support they deserve.

In this phone-based role, you'll be the person who speaks up for your clients and helps them get what they need. The healthcare system is hard to navigate. Many seniors are managing doctor visits, prescriptions, specialist referrals, rides, insurance questions, and more all at once. They often know something isn't working but aren't sure who to call or what to ask for.

As a Patient Advocate, you'll be their steady point of contact. You'll dig into what's really happening, figure out the right next move, and stick with it until it's handled.

This is not a high-volume call center job. Your caseload will usually be about 20 clients or fewer. That gives you room to learn each person's situation, earn their trust, and keep supporting them as their needs change.

What you'll do

• Reaching out to older adults by phone on a regular basis to see how things are going
• Paying close attention and asking thoughtful questions to uncover what each client needs
• Helping clients prepare for doctor visits and making sure they know what comes next afterward
• Breaking down healthcare details, benefits, referrals, and action steps into plain language
• Working with physician offices, pharmacies, insurers, and local community organizations on your clients' behalf
• Arranging rides, prescriptions, meal support, and other practical needs
• Looking into available options and problem-solving when something gets in a client's way
• Keeping clear notes on each conversation, what the client needs, and what's been agreed on
• Tracking open items and following up until every issue is closed out

Who we're looking for

A healthcare background is a plus, but you don't need one to apply. What matters most to us is strong communication, sound judgment, genuine care for people, and a track record of getting things done.

This role could be a great match if you:

• Like connecting with older adults and building rapport over the phone
• Are at ease placing outbound calls throughout your workday
• Listen well and can tell when a situation calls for more questions
• Can take something complicated and explain it simply
• Stay calm and kind when a client is confused, anxious, or upset
• Keep yourself organized while juggling several open cases at once
• Own your work and follow through without needing reminders
• Feel comfortable using email, Google Docs, Google Sheets, and other web-based tools
• Like solving puzzles and finding real-world answers for people

Our team uses technology and AI to stay organized and work smarter. But the best Patient Advocates bring what no tool can: compassion, good judgment, determination, and a real human connection.

• Minimum availability: 28 hours/week
• Maximum hours: Up to 40 hours/week
• Pay: 28–38 USD/hour, depending on experience
• Growth: Room to take on more responsibility and increase your earnings over time