Patient Advocate

Velocitii; Texas; Remote; USD 10,000 - 60,000; Full time

Job summary

Velocitii is seeking a Remote Patient Advocate to offer compassionate support to individuals seeking relief through laser therapy. In this role, you will engage with patients, ensuring a seamless experience from education to scheduling. Join a supportive culture focused on employee development and inclusive communication, ideal for those passionate about making a difference.

Benefits

Paid training and increased pay after 90 days

Performance-based annual bonuses

Healthcare coverage from first month

Accrual of paid time off and holidays

Equipment provided for remote work

Qualifications

• 2–3 years in a customer-facing role, preferably in healthcare.
• Experience using multiple computer systems effectively.
• Ability to work in a remote desktop environment.

Responsibilities

• Handle inbound and outbound calls to assist patients with laser therapy.
• Educate prospective patients about laser therapy benefits.
• Meet established performance metrics and quality standards.

Skills

Communication

Organizational skills

Problem-solving

Education

High school diploma or GED

Associate degree or equivalent experience

Job description

1 week ago Be among the first 25 applicants

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This range is provided by Velocitii. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.50/hr - $16.00/hr

Do you reside in the s tates of Alabama , Florida, South Carolina, or Texas ? Join one of the nation’s Top Workplaces!

Velocitii is proud to foster a supportive, inclusive, and employee-focused work environment. If you are passionate about helping others and making a meaningful impact, you’ve come to the right place!

We are currently seeking a Remote Patient Advocate to join our dedicated team. To learn more about Velocitii and our commitment to the customer service experience, please visit our website here.

WHAT’S IN IT FOR YOU- THE PERKS!

Compensation & Incentives

• Competitive staring pay between $15.50-16/hour, with paid training.
• Enjoy a pay increase after 90 days of demonstrated proficiency.
• Performance-based annual bonuses and merit increases are also available.
  
  

Comprehensive Benefits Package

• Begin receiving healthcare coverage, life insurance, and 401(k) starting the first of the month following your hire date.
• Sick time begins accruing, starting the first day of employment.
• After 90 days, you’ll also accrue paid time off (PTO) and enjoy paid holidays, including your birthday!
• Take advantage of Volunteer Time Off—get paid to give back to your community.
  
  

Company Provided Equipment

• We’ll supply all the equipment you need to be successful in your role.
  
  

REMOTE WORK ENVIRONMENT

• Work from the comfort of your home and eliminate the cost and time of commuting.
  
  

INCLUSIVE & SUPPORTIVE CULTURE

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
  
  

PROFESSIONAL DEVELOPMENT

• Whether you're looking to grow within your current role or explore advancement opportunities, we provide training, coaching, and mentorship to support your career journey.
  
  

SCHEDULING

• Our client operates Monday through Friday, with start times ranging from 8:00 AM to 11:30 AM EST.
  
  

A DAY IN THE LIFE

As a Patient Advocate , you will serve as a key point of contact for individuals seeking relief through laser therapy for pain management. You will handle both inbound and outbound calls , providing education, support, and scheduling assistance when appropriate. Your role is vital in delivering a positive and compassionate experience for every caller.

Key Responsibilities Include

• Engaging with prospective patients through empathetic, informative conversations designed to highlight the benefits of laser therapy and guide them toward making informed healthcare decisions.
• Providing prompt, professional communication to both potential patients and clinic administrators, ensuring a seamless and supportive interaction.
• Navigating multiple systems and resources efficiently to access, research, and relay accurate and relevant information during calls.
• Meeting or exceeding established performance metrics and quality standards.
• Collaborating with team members to identify and support continuous process improvements.
• Participating in coaching sessions and team meetings to stay aligned with company goals and enhance professional development.
• Performing additional duties as assigned to support overall team success.
  
  

Required Qualifications

WHAT WE'RE LOOKING FOR—IDEAL CANDIDATE PROFILE

• 2–3 years of experience in a receptionist, sales, or customer-facing role, preferably within a healthcare or wellness setting.
• Strong communication skills—both verbal and written.
• Strong organizational skills.
• Problem-solving and decision-making abilities.
• Ability to navigate multiple computer systems and applications efficiently.
• Experience working in a virtual desktop environment.
• A distraction-free remote workspace suitable for full-time work.
• High school diploma or GED.
  
  

Preferred Qualifications

• Familiarity with alternative medicine and understanding of its benefits.
• Knowledge of medical or physical therapy terminology .
• Associate degree or an equivalent combination of education and relevant experience.
  
  

Additional Expectations

• Ability to participate in virtual interviews using a computer with a functioning camera.
• Comfortable working in a diverse, inclusive, and team-centric culture.
• Willingness to complete all pre-employment requirements, including:
• Internet speed test
• Background and drug screening
  

If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Outsourcing and Offshoring Consulting

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