Patient Engagement Center Advocate

EyeCare Partners; Ballwin (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading eye care provider as a Patient Engagement Center Advocate, working fully remote with paid training. You'll respond to calls, schedule appointments, and provide exceptional service while utilizing various software tools. Ideal candidates will possess strong communication skills, attention to detail, and a patient-friendly demeanor in a fast-paced environment.

Benefits

Competitive pay

Comprehensive benefits including medical, dental, vision

401k plan

Paid Time Off

Career growth opportunities

Qualifications

• 1-3 years related experience in a call center or reception, healthcare preferred.
• Motivated, dependable with patient-friendly personality.
• Ability to multi-task and work with multiple computer programs.

Responsibilities

• Respond to incoming calls and schedule appointments appropriately.
• Document patient requests and pertinent information via EMR.
• Maintain knowledge of site protocols and physician schedules.

Skills

Communication

Interpersonal skills

Detail-oriented

Computer proficiency

Multi-tasking

Education

High School Diploma

Tools

E360

NextGen

Waystar

Epic

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

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EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Patient Engagement Center Advocate

Pay: $ 17.00/HR; No Negotiation

Position is Fully Remote, Paid Remote Training

Must Live in 1 of these 18 States - No exceptions!

• Missouri
• Florida
• Kansas
• Kentucky
• Pennsylvania
• Virgina
• New Jersey
• Texas
• Minnesota
• Michigan
• Oklahoma
• Alabama
• North Carolina
• Georgia
• Illinois
• Ohio
• Indiana
• Arizona
  
  

Summary

EyeCare Partners Patient Engagement Center is looking for a Patient Engagement Center Advocate to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Essential Duties And Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in our E360 Proprietary System based on physician preferences.
• Clearly and concisely document patient request and pertinent information via EMR so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team members to achieve an efficient workflow within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.
  
  

Qualifications

• Be helpful and courteous and display strong communication and interpersonal skills.
• Must be a well-organized team-player with great attention to detail.
• Motivated and dependable with a patient friendly personality.
• Demonstrates superior computer skills.
• Ability to multi-task and work multiple computer programs at once
• Must be available to train for 6 weeks after scheduled start date with no time off, no late arrivals, & no leaving early.
  
  

Education And/Or Experience

• Minimum of 1-3 years related experience in a call center or as a receptionist. Healthcare experience preferred.
• Prior experience with E360, NextGen, Waystar, Epic software or other EMR is preferred
• Minimum of HS Diploma.
  
  

LICENSES AND CREDENTIALS

• Minimum Required: None
  
  

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
  
  

We Offer

• Competitive pay and comprehensive benefits including medical, dental, vision, 401k, paid holidays and Paid Time Off.
• Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
• Opportunities that spark your imagination and ignite your passion to help others.
  
  

If you need assistance with this application, please contact [phone]

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Medical Practices

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