Patient Advocate

Jordan Valley Community Health Center; Springfield (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Jordan Valley Community Health Center is seeking a Patient Advocate responsible for scheduling appointments, maintaining patient information confidentiality, and supporting patients with resources. This entry-level role offers a starting pay of $15.00 per hour and a range of benefits, including medical coverage and retirement plans.

Benefits

Medical and Prescription Drug Coverage

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dental and Vision Coverage

Retirement Plan with employer match

Life and Disability Insurance

Employee Assistance Program (EAP)

Pay on Demand Available

Nine paid holidays per year

Qualifications

• 1 year of progressive work experience in a medical setting.
• Proficient in Window based computer program.

Responsibilities

• Schedule patient appointments and maintain HIPAA compliance.
• Answer phones, route calls, and assist with patient needs.
• Perform follow-up calls to address barriers to care.

Skills

HIPAA compliance

Communication

Team collaboration

Job description

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Jordan Valley Community Health Center provided pay range

This range is provided by Jordan Valley Community Health Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

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Job Type

Full-time

Description

• Starting at $15.00 per hour*
  
  

About Jordan Valley Community Health Center

Jordan Valley Community Health Center (JVCHC) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community's health through access and relationships. By working collaboratively with partners and continually innovating, JVCHC strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary

The Patient Advocate is responsible for the scheduling of patient appointments through phone correspondence and directing callers to appropriate departments.

Key Responsibilities

• Maintain HIPAA compliance.
• Schedule patient appointments based on patient's need and scheduling policies and communicate with health care team regarding scheduling issues.
• Answers telephone and gives information to callers; routes call to appropriate personnel and/or takes necessary messages.
• Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.
• Promotes effective working relations and work effectively as part of a team to facilitate the Clinic's ability to meet its goals and objectives.
• Maintain daily cash balancing and reporting.
• Obtain medical information from patient and enter in electronic record.
• Obtain payor source information and verify insurance eligibility.
• Complete patient follow-up calls as directed, provide follow-up to patients to address barriers to care, and answer questions.
• Fill out excuse forms per provider request for patients after they are seen.
• Assist patients with connecting to other resources (i.e complete Medicaid applications, slide enrollments, payment agreements, etc.).
• Assist patients who have difficulties completing paperwork or understanding information.
  
  

Benefits Overview

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available
  
  

Holidays

• Nine paid holidays per year.
  
  

Health Requirements

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process

Interested applicants should submit a resume and cover letter through the JVCHC career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements

Qualifications

• 1 year of progressive work experience in a medical setting
• Proficient in Window based computer program

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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