Customer Care Advocate

Nelbud; New York (NY); Remote; USD 45,000 - 65,000; Full time

Job summary

Nelbud is seeking a Customer Care Advocate to enhance customer relationships and support sales initiatives. This remote role requires strong communication skills and proficiency in Salesforce and Microsoft Suite. Join a leading company revolutionizing fire protection and cleaning services while enjoying great benefits.

Benefits

Health insurance - health, dental, vision, and life

Pay on Demand benefit

Qualifications

• Minimum of 1 year in Sales experience required.
• Experience in customer care or customer service needed.
• Proficient in Salesforce and Microsoft Suite is preferable.

Responsibilities

• Upsell existing customers and drive onboarding processes.
• Conduct post-sale interviews to assess customer satisfaction.
• Represent the company positively while satisfying client needs.

Skills

Salesforce

Data Analysis

KPI Reporting

Customer Service

Education

BS / BA in Marketing or Business Administration

Tools

Microsoft Suite

Excel

PowerPoint

Word

Job description

• Act as the bridge between customers and Nelbud , ensuring their needs are met, improving the customer experience, and upselling the customer base. The Customer Care Advocate represents the voice of the customer within the company and advocates for their needs through relationship management, proactive support, product education, and feedback collection.
• This is a remote position with expected working hours of 9 am - 5 pm EST.

Who is Nelbud?

At Nelbud, we are modernizing Fire Protection, Kitchen Exhaust Hood Cleaning, and Grease Trap Services to set consistent, high-quality standards. Nelbud is among the best, spanning across 20 states with over 11k customers and offering tremendous career opportunities.

• All-around health insurance - health, dental, vision, and life
• Access your money sooner with our Pay on Demand benefit

What will the Customer Care Advocate do?

• Represent Nelbud in a positive and professional manner
• Work with all personnel and outside contacts to satisfy clients and achieve company sales and retention goals
• Upsell existing customers with additional products and services
• Resell previously lost customers and sites - Lead, monitor, and report and resale results
• Drive the onboarding process and the "First Touch" customer experience for selected new customers with significant business value or various complexities
• Conduct post-sale interviews and surveys to assess customer satisfaction and lead initiatives to improve the customer experience.

Requirements for this role :

• Knowledge and experience using Salesforce
• Ability to maintain accurate sales forecasts, data gathering, KPI's, and reports
• Proficient in programs such as Microsoft Suite, Excel, PowerPoint, and Word
• BS / BA in Marketing or Business Administration preferred, or 5 years of proven (preferably recent) relevant work experience
• Minimum of 1 year in Sales
• Must have experience working in customer care or customer service, with coordination between sales and operations departments

We Love What We Do

We know you will too. By leveraging technology and the talents of our world-class staff we are changing the way that people interact, manage, and think about hood cleaning, fire protection, grease rap, and hood repair services.

Visit us at www.Nelbud.com

Only qualified candidates will be contacted. Please provide an updated resume if possible.

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