Remote Customer Service Advocate

Lensa; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Customer Advocate for Disabled Veteran Solutions in Nashville. As a vital team member, you'll assist individuals with healthcare needs, balancing multiple tasks to enhance their experience. This role promises competitive pay, extensive training, and numerous opportunities for personal and professional development.

Benefits

Health Coverage

Dental Coverage

Vision Coverage

Performance incentives

Longevity increases

Qualifications

• At least a year of experience in insurance operations is required.
• High school diploma minimum; bachelor's preferred.
• Tech-savvy with ability to manage multiple web systems.

Responsibilities

• Serve as a healthcare advocate for 50-70 individuals daily.
• Navigate appointments and benefits while providing excellent customer service.
• Complete an intensive 5-week orientation with ongoing support.

Skills

Problem-Solving

Multitasking

Communication

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Web-Based Systems

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Disabled Veteran Solutions, is seeking professionals. Apply via Lensa today!

Nashville, TN, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Full Time

| Health, Dental, Vision Coverage, and other employee benefits!

Ready for a Mission That Matters?

Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

• This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
• You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
• Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).
  
  

Your Secret Weapons

• A keen ear for listening and a knack for finding solutions
• The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
• A passion for helping others and making their day better
  
  

Your Arsenal

• High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
• At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
• You're a tech whiz and can handle our MANY web-based systems like a boss
• You're all about the details and can keep track of everything
  
  

The Cherry on Top

• Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
• A background in social work, behavioral health, or anything else that shows you're all about helping others
• You're a customer service ninja with mad problem-solving skills
  
  

Why DVS?

• We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
• We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
• You'll have the chance to grow and develop in a role that will challenge you in the best way possible
  
  

So what are you waiting for? If you're ready for a mission that matters, let's do this!

A pre-employment drug screening and criminal background check are required prior to employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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