Patient Access Representative

Mary Bird Perkins Cancer Center; Minden (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mary Bird Perkins Cancer Center in Louisiana is seeking a patient access specialist to register patients, collect co-pays, verify insurance and schedule visits.

You will work with the clinic team to ensure accurate demographics, obtain authorizations, and direct patients to financial counseling when needed. Experience in medical office preferred; high school diploma required.

Qualifications

• High School Diploma or GED.
• Minimum Of 3 Years’ Experience In Medical Office Required.
• Knowledge of insurance benefits, authorization process and contracting also required.
• Must be able to work independently, possess strong organizational and communication skills and to adhere to established goals and deadlines.
• ICD-9/10 and CPT coding a plus.
• Medicare, Medicaid and private-payer practices and regulations.

Responsibilities

• Reception of patients, collect co-pay and deductibles due at time of service and verify authorization if applicable.
• Scheduling appointments including follow-ups, diagnostics, treatments, and coordinating with outside physicians.
• Pre-Registration and registration: verify demographics and insurance, collect payment, maintain compliance.
• Communicate with clinical staff to ensure authorizations are not missed.
• Assist patient financial counseling as needed by directing to financial navigator.

Skills

Reception

Scheduling

Patient access

Customer service

Education

High School Diploma or GED

Tools

ICD-9/10 coding

CPT coding

Job description

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state‑of‑the‑art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward‑thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one‑hundred percent focused on cancer care.

Why Join Us? We are looking for talented and highly‑motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

SCOPE:

Responsible for registration and registration of patients, as well as scheduling, collections & authorizations. Functions in a comprehensive patient access role to include duties of both a PFC and a receptionist for the clinic. The employee shall demonstrate the ability to provide customer‑focused service with all individuals internal and external to the clinic as well as maintain a positive work relationship with other members of the clinic staff and access team to facilitate clinical and financial patient care.

Functions

• Reception of patients to include arriving patient, collecting co‑pay and deductibles due at time of service and verify authorization is obtained if applicable. Managing incoming calls to the centers.
• Scheduling. Schedules appointments, including follow‑ups, diagnostics, treatments, and patient access. Coordinates scheduling patients to outside physicians and from outside physicians, ensuring that a valid authorization is obtained before scheduled services.
• Pre‑Registration and registration of patients. Verification of demographics and insurance for patients; collecting payment at time of service including completion of forms to maintain compliance. Responsible for communicating with clinical staff to ensure no authorizations are missed.
• Working as a patient financial counselor as needed by advising patients of programs that we offer and directing the patient to the appropriate party such as the financial navigator for assistance.
• Other duties as assigned by manager.

Qualifications

High School Diploma or GED.

Minimum Of 3 Years’ Experience In Medical Office Required.

Knowledge of insurance benefits, authorization process and contracting also required.

Must be able to work independently, possess strong organizational and communication skills and to adhere to established goals and deadlines.

ICD‑9/10 and CPT coding a plus.

Medicare, Medicaid and private‑payer practices and regulations.