Patient Advocate

Compasshealthcenter

Northbrook (IL)

On-site

USD 52,000 - 58,000

Full time

5 days ago

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Benefits offered by this job

Medical/dental/vision plans

401k with match

Generous PTO & parental leave

CEU seminars & volunteering

Job summary

Compass Health Center in Northbrook, IL is seeking a Patient Advocate to help patients and families navigate the administrative side of starting treatment. You’ll coordinate insurance questions, program costs, and paperwork to ensure a smooth transition into care.

You’ll work with clinical teams, handle intake, billing coordination, and confidentiality, with a weekend/after-hours contact role. The compensation range is $52,000-$58,000 USD, and a high school diploma with healthcare experience are

Qualifications

High school diploma or equivalent; associate degree preferred.
2–3 years experience in a healthcare/clinical setting.
Insurance knowledge in healthcare preferred.
Excellent written and verbal communication skills.
Professionalism and professional image.
Strong organization and planning skills; detail oriented.
Ability to multi‑task in a fast‑paced environment.
Computer proficiency and ability to learn new software.
Conflict resolution and problem‑solving skills.
Flexible Schedule – Able to work assigned schedule.

Responsibilities

Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.
Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection.
Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination.
Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.
Follows up with patient’s parents if joint medical decision‑making consent is needed and obtains necessary documents for patient to start recommended program.
Primary contact for weekend and after‑hours patient web inquiries.
Maintain patient charts according to confidentiality standards and policy.
Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
Performs other related duties as assigned.

Skills

Healthcare experience

Communication skills

Organization

Multi-tasking

Computer literacy

Insurance knowledge

Education

High school diploma or equivalent

Associates degree preferred

Tools

Computer software proficiency

Job description

About This Role

As a Patient Advocate, you’ll be one of the key people helping patients and families navigate the administrative side of starting treatment. From answering questions about insurance and program costs to making sure paperwork and consents are in place, you’ll help make the transition into care feel organized, clear, and as seamless as possible. You’ll work closely with patients, families, and our clinical teams, serving as a trusted point of contact and helping ensure the details behind the care are taken care of.

Our location in Northbrook is our first and largest facility and consists not only of our widest variety of programs, but also serves as a pilot site for many of our new treatment offerings.

What You'll Do:

Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.
Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures,
Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Obtains approval to move forward with services.
Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.
Follows up with patient’s parents if joint medical decision‑making consent is needed and obtains necessary documents for patient to start recommended program.
Primary contact for weekend and after‑hours patient web inquiries.
Maintain patient charts according to confidentiality standards and policy. Maintain all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
Performs other related duties as assigned.

Who You Are:

Possess a High school degree or equivalent required; Associates degree preferred
2-3 years of experience in a healthcare/clinical setting
Insurance benefit knowledge in healthcare preferred
Excellent written and verbal communication skills
Professionalism and professional image
Strong organization and planning skills; detail oriented
Ability to multi‑task in a fast‑paced environment
Computer proficiency and ability to learn new software
Conflict resolution and problem‑solving skills
Flexible Schedule – Able to work assigned schedule

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

Compensation

$52,000-$58,000 USD

Who We Are

Compass Health Center is a recognized leader in crisis‑level mental health, bringing passion, connection, and patient‑centered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits & Perks

We know that you will be dedicated to your purpose here. We look at that investment as a two‑way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.