Part-Time Patient Advocate

Compass Health Center, Llc; Chicago (IL); Hybrid; USD 52,000 - 58,000; Part time

Job summary

Compass Health Center, Llc seeks a Patient Advocate to act as a liaison between patients and clinical staff, handling finances, HIPAA matters, and information needs. The role supports intake, billing coordination, and confidentiality, in a Chicago setting with hybrid scheduling.

The position emphasizes strong communication, organizational skills, and the ability to manage multiple tasks in a fast‑paced environment. Part‑time schedules and competitive compensation are offered.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and planning; detail oriented.
• Ability to multi‑task in a fast‑paced healthcare setting.
• Proficiency with computers and learning new software.
• Conflict resolution and problem‑solving abilities.

Responsibilities

• Review demographics, insurance, and intake forms for accuracy and chart data entry.
• Conduct New Patient Orientation/Administrative Intake for insurance and paperwork.
• Serve as point of contact for billing information for UDS and Genetic Testing coordination.
• Follow up with financially responsible parties and obtain necessary documents to start the program.
• Coordinate with parents when joint decision‑making consent is needed.
• Serve as weekend/after‑hours contact for patient web inquiries.
• Maintain patient charts and confidentiality per HIPAA and Compass policy.
• Perform clerical duties to support center operations.

Skills

Communication skills

Organization

Multitasking

Problem solving

HIPAA knowledge

Computer proficiency

Conflict resolution

Professional demeanor

Education

High school diploma or equivalent

Associates degree preferred

Tools

EHR systems

Job description

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on CompassHealth Center whenincrisis – every day, wehelp people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

We are seeking a Patient Advocate to act as a liaison between patients and clinical staff to communicate or resolve incoming inquiries regarding finances, HIPAA, and information as needed. If you arepassionate about providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great addition to our team.

Our centrally located Chicago office is nestled in the vibrant neighborhood of North Center, not to mention the social events hosted on our fully furnished rooftop!

Schedule Options

There are two part-time schedule options available for this position. Your schedule preference will be discussed during the interview process:

• Option 1 – approx 24 hours/week: Sunday, 12:00 PM–8:00 PM remote, Monday & Tuesday 1:00 PM–9:00 PM onsite in Chicago
• Option 2 – approx 15.75 hours/week: Wednesday–Friday, 3:45 PM–9:00 PM onsite in Chicago

What You'll Do:

• Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.
• Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures,
• Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Obtains approval to move forward with services.
• Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.
• Follows up with patient’s parents if joint medical decision‑making consent is needed and obtains necessary documents for patient to start recommended program.
• Primary contact for weekend and after‑hours patient web inquiries.
• Maintain patient charts according to confidentiality standards and policy. Maintain all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Who You Are:

• Possess a High school degree or equivalent required; Associates degree preferred
• 2-3 years of experience in a healthcare/clinical setting
• Insurance benefit knowledge in healthcare preferred
• Excellent written and verbal communication skills
• Professionalism and professional image
• Strong organization and planning skills; detail oriented
• Ability to multi‑task in a fast‑paced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problem‑solving skills
• Flexible Schedule - Able to work assigned schedule

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

Compensation

$52,000 - $58,000 USD

Who We Are

Compass Health Center is a recognized leader in crisis‑level mental health, bringing passion, connection, and patient‑centered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming.Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

We know that you will be dedicated to your purpose here. We look at that investment as a two‑way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.

Due to ethical, legal, and clinical reasons to protect the confidentiality of our patients and to protect against any potential conflicts of interests, Compass Health Center is only able to hire former patients, or immediate family members of current/former patients under certain conditions. If you are a former Compass patient, we are only able to consider applicants who have received treatment at Compass at least 3 years ago and are applying to a different location from where they received care. Immediate family members of current or former patients may also apply to a different location than where their family member received care, regardless of the amount of time that has passed since their treatment.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Compass Health Center’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.