Patient Access Specialist

Aspire Fertility; Addison (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Fertility benefits

Parental leave

PTO & holidays

401(k) match

HSA contributions

Referral program

Education reimbursement

Calm Health

EAP

Additional insurances

Job summary

Aspire Fertility Dallas is seeking a Patient Access Specialist to ensure positive communications with prospective and existing patients via inbound and outbound calls and email. The role handles new patient inquiries, registration, and reports data (inquiries and registrations) as requested.

The position begins fully on-site with a path to a hybrid schedule after the first 90 days, including remote work options part-time.

Qualifications

• High School Diploma required
• Bilingual (Spanish) strongly preferred
• 1–2 years patient contact/scheduling experience
• Demonstrated knowledge of HIPAA compliance and requirements
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
• Superior organizational and time management skills

Responsibilities

• Timely answering of all telephone inquiries from potential new patients.
• Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
• Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
• Routes registration forms to appropriate contact at each location and/or business office representative.
• Mails new patient packet to potential new patients when requested.
• Assists supervisor as needed.
• Other duties as assigned.

Skills

Bilingual (Spanish)

Patient contact experience

HIPAA compliance knowledge

Microsoft & EMR proficiency

Organizational & time management

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

Assure-Dallas
Aspire Fertility Dallas | 622A
16415 Addison Rd
Suite 900
Addison, TX 75001, USA

Assure-Dallas
Aspire Fertility Dallas | 622A
16415 Addison Rd
Suite 900
Addison, TX 75001, USA

Our Patient Access Specialist will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.

• Timely answering of all telephone inquiries from potential new patients.
• Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
• Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
• Routes registration forms to appropriate contact at each location and/or business office representative.
• Maintains monthly log for new patient referral spreadsheet.
• Mails new patient packet to potential new patients when requested.
• Assists supervisor as needed.
• Other duties as assigned.

Education and/or Experience:

• High School Diploma required
• Bilingual (Spanish) strongly preferred
• 1–2 years patient contact/scheduling experience
• Demonstrated knowledge of HIPAA compliance and requirements
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
• Superior organizational and time management skills

Work Schedule:This position begins as a fully on-site role. Team members who demonstrate strong performance and reliabilityduring their first 90 days will be eligible to transition to a hybrid work schedule, with the opportunity to work remotely on a part-time basis.

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage:Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available.

Family Building Support:Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave:Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off:Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready:Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account:Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA):If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections:Earn extra money with our Employee Referral Program — your network is invaluable!

Growth Opportunities:We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription:Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support:Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind:Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance to suit your needs.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.