Patient Admissions Specialist – Seamless Check-In & Care

North Knoxville Medical Center; Powell (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

North Knoxville Medical Center is seeking an Admitting Clerk to facilitate patient admissions and registrations with accuracy and care. You will verify insurance, explain financial options, and assist with enrollment tasks, ensuring compliance with policies and patient privacy.

The role emphasizes strong communication, attention to detail, and efficient coordination with clinical staff to support smooth patient flow and safety.

Qualifications

• Strong interpersonal and communication skills to interact with patients, families and staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills.
• Excellent multitasking abilities in a fast-paced environment.

Responsibilities

• Register patients efficiently and accurately in the registration system and obtain signatures on forms.
• Verify insurance coverage and identify plan codes for accurate billing and prompt payment.
• Explain ABNs and other legal/financial documents to patients and families as needed.
• Counsel self-pay patients on costs, options, and resources, documenting all interactions.
• Secure and log patient valuables and place identification armbands for accurate care.
• Read physician orders to determine registration steps and ensure correct order entry for departments.
• Notify departments/physicians of arrivals and follow up on delays to ensure timely service.
• Assist with bed assignments for inpatients in coordination with nursing staff.
• Operate a multi-line phone system and relay messages promptly and accurately.
• Maintain communication during emergencies and support facility emergency plans.

Skills

Interpersonal skills

Communication

Insurance verification

Confidentiality

Detail orientation

Multitasking

Tools

Electronic registration systems

Order entry systems

Job description

North Knoxville Medical Center is seeking an Admitting Clerk to facilitate patient admissions and registrations with accuracy and care. You will verify insurance, explain financial options, and assist with enrollment tasks, ensuring compliance with policies and patient privacy.

The role emphasizes strong communication, attention to detail, and efficient coordination with clinical staff to support smooth patient flow and safety.