Admitting Clerk - Tennova North Knoxville

Tennova Healthcare- North Knoxville Medical Center; Powell (TN); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

The Admitting Clerk at Tennova Healthcare- North Knoxville Medical Center streamlines patient intake by registering admissions, verifying insurance, and facilitating financial counseling. You will ensure accurate documentation, proper consent forms, and compliance with facility policies during the admission process.

You will provide courteous customer service, coordinate with nursing and physician offices, handle phone communications, protect patient privacy, and support safety in a fast-paced

Formación

• 0-2 years of admissions, customer service and/or public relations experience.
• 1-2 years of experience in a healthcare setting preferred.

Responsabilidades

• Register patients accurately, inputting information into the registration system and obtaining signatures on consent and authorization forms.
• Verify insurance coverage and determine plan codes to ensure correct billing and prompt payment.
• Explain legal/financial documents to patients and families as required (ABNs, etc.).
• Counsel self-pay patients on costs, options, and resources, documenting interactions.
• Secure and log patient valuables for safekeeping during admission.
• Place patient identification armbands for accurate identification and continuity of care.
• Review physician orders to determine registration steps and ensure correct order entry for related departments.
• Notify departments/physicians of patient arrivals and follow up on delays to assure timely service.
• Assist with inpatient bed assignments, coordinating with nursing to match needs with resources.
• Operate multi-line phones, relay messages accurately and promptly.
• Support emergency code communication and facility emergency plans as required.
• Perform other duties as assigned and maintain regular attendance.
• Comply with all policies and standards.

Conocimientos

Interpersonal skills

Electronic registration systems

Insurance verification

Documentation accuracy

Communication

Herramientas

Registration software

Descripción del empleo

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.