Patient Admissions & Call Center Leader

Revel Staffing; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Revel Staffing in Birmingham, AL is seeking a Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. Lead a team to deliver compassionate, efficient admissions experiences.

You will supervise admissions coordinators, coordinate with clinical and billing teams, ensure HIPAA compliance, and develop training programs to improve patient access and service quality.

Qualifications

• Experience in healthcare admissions, call center leadership, or patient intake roles.
• Ability to supervise and mentor a team of admissions staff.
• Strong communication, organizational, and interpersonal skills.

Responsibilities

• Supervise, coach, and mentor a team of admissions coordinators and patient intake staff.
• Oversee daily call center operations to ensure timely, professional, and compassionate service.
• Manage admissions processes including inquiry handling, intake coordination, and scheduling.
• Monitor call center performance metrics, response times, and team productivity.
• Collaborate with clinical, billing, and administrative teams to streamline intake and admissions.

Skills

Healthcare admissions

Call center leadership

Team supervision

HIPAA compliance

Communication

Staff training

Education

High school diploma or GED

Tools

CRM software

Insurance verification systems

Job description

Revel Staffing in Birmingham, AL is seeking a Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. Lead a team to deliver compassionate, efficient admissions experiences.

You will supervise admissions coordinators, coordinate with clinical and billing teams, ensure HIPAA compliance, and develop training programs to improve patient access and service quality.