Call Center Manager

Revel Staffing; Tallahassee (FL); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Revel Staffing seeks an experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. You will lead a compassionate team focused on providing efficient, empathetic admissions experiences for patients and families.

The ideal candidate will bring healthcare admissions or call center leadership experience, strong communication skills, and a commitment to confidentiality and patient privacy.

Qualifikationen

• High school diploma or GED required.
• Proven experience in healthcare admissions, call center management, patient intake, or related healthcare support role.
• Active HIPAA compliance / training credential required.
• Strong communication, organization, and interpersonal skills.
• Ability to handle sensitive calls and escalated situations with professionalism and empathy.

Aufgaben

• Supervise, coach, and mentor admissions coordinators and patient intake staff.
• Oversee daily call center operations to ensure timely, professional service.
• Manage admissions process: inquiry handling, intake coordination, scheduling, and insurance verification.
• Monitor call center performance metrics, response times, and team productivity.
• Collaborate with clinical, administrative, and billing teams to streamline intake and admissions.
• Develop and deliver training programs focused on compliance, communication, documentation, and patient care.

Kenntnisse

Healthcare admissions

Call center management

Leadership

HIPAA compliance

Ausbildung

High school diploma or GED

Jobbeschreibung

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities

• Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
• Oversee daily call center operations to ensure timely, professional, and compassionate service
• Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
• Monitor call center performance metrics, response times, admissions trends, and team productivity
• Identify opportunities to improve efficiency, service quality, and patient experience
• Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process
• Develop and deliver training programs focused on compliance, communication, documentation, and patient care
• Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance
• Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance
• Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns
• Ensure issues are resolved promptly, professionally, and compassionately
• Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices
• Promote a team culture built on empathy, accountability, professionalism, and service excellence

Required Qualifications

• High school diploma or GED required
• Proven experience in healthcare admissions, call center management, patient intake, or a related healthcare support role
• Leadership experience with the ability to train, motivate, and support a team
• Active HIPAA compliance / training credential required
• Strong communication, organization, and interpersonal skills
• Ability to handle sensitive calls and escalated situations with professionalism and empathy
• Strong attention to detail and ability to maintain accurate documentation
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Commitment to confidentiality, compliance, and patient privacy

Ideal Candidate

The ideal candidate is a compassionate, organized, and service-focused leader who understands the importance of first impressions in healthcare. This person should be comfortable managing a team, improving processes, handling escalated calls, and helping individuals and families feel supported as they take the first step toward care.