Healthcare Admissions & Call Center Leader

Revel Staffing; Tallahassee (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Revel Staffing seeks an experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. You will lead a compassionate team focused on providing efficient, empathetic admissions experiences for patients and families.

The ideal candidate will bring healthcare admissions or call center leadership experience, strong communication skills, and a commitment to confidentiality and patient privacy.

Qualifications

• High school diploma or GED required.
• Proven experience in healthcare admissions, call center management, patient intake, or related healthcare support role.
• Active HIPAA compliance / training credential required.
• Strong communication, organization, and interpersonal skills.
• Ability to handle sensitive calls and escalated situations with professionalism and empathy.

Responsibilities

• Supervise, coach, and mentor admissions coordinators and patient intake staff.
• Oversee daily call center operations to ensure timely, professional service.
• Manage admissions process: inquiry handling, intake coordination, scheduling, and insurance verification.
• Monitor call center performance metrics, response times, and team productivity.
• Collaborate with clinical, administrative, and billing teams to streamline intake and admissions.
• Develop and deliver training programs focused on compliance, communication, documentation, and patient care.

Skills

Healthcare admissions

Call center management

Leadership

HIPAA compliance

Education

High school diploma or GED

Job description

Revel Staffing seeks an experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. You will lead a compassionate team focused on providing efficient, empathetic admissions experiences for patients and families.

The ideal candidate will bring healthcare admissions or call center leadership experience, strong communication skills, and a commitment to confidentiality and patient privacy.