Patient Administrative Coordinator

Syracuse Orthopedic Specialists, PC; City of Saratoga Springs (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Syracuse Orthopedic Specialists, PC in Saratoga Springs, NY, is seeking a Patient Administrative Coordinator to support providers, scheduling staff, and patients with exceptional service.

You will triage calls, manage electronic health records, handle patient paperwork, schedule appointments, and coordinate with multiple offices in a fast-paced healthcare setting. Strong communication and organization are essential; familiarity with EMR systems is a plus.

Qualifications

• 1–3 years of office experience, healthcare experience preferred.
• Familiarity with medical terminology is a plus.
• Proficiency in Microsoft Office and EMR systems is preferred.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.

Responsibilities

• Triage patient calls, provide customer service, and direct messages as needed.
• Maintain electronic health records and ensure accuracy.
• Distribute incoming faxes and monitor MRI orders for completeness.
• Monitor intra-mail and correspond with patients as needed.
• Follow up on past, present, and future office visits for designated providers.
• Complete patient paperwork (disability forms, workers’ comp, referrals, authorizations).
• Reschedule appointments for providers as needed.
• Obtain patient information (medical necessity forms, records, authorizations, referrals).
• Respond to tasks from Call Center or Front Desk for emergencies.
• Perform additional responsibilities as needed.

Skills

Office experience

Healthcare experience

Medical terminology

Communication skills

Attention to detail

Organizational skills

Tools

Microsoft Office

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Full Time Clerical Orthopedics NY-Saratoga Springs, Saratoga Springs, NY, US

4 days ago Requisition ID: 2402

Salary Range: $18.00 To $24.00 Hourly

Join our team as a Patient Administrative Coordinator and play a vital role in supporting providers, scheduling specialists, and patients while delivering exceptional customer service. If you’re organized, detail-oriented, and thrive in a fast-paced healthcare environment, we’d love to hear from you!

Position Summary

Patient Administrative Coordinators provide administrative support to providers, scheduling specialists, and patients while delivering exceptional customer service. This role involves managing patient communications, maintaining electronic health records, and ensuring accurate and timely completion of patient-related tasks.

Responsibilities

• Triage patient calls, provide customer service, and direct calls to the appropriate person or take messages as needed.
• Maintain electronic health records and ensure accuracy.
• Distribute incoming faxes and monitor MRI orders for completeness.
• Monitor intra-mail and correspond with patients as needed.
• Perform follow-up tasks related to past, present, and future office visits for designated providers.
• Complete patient paperwork, including disability forms, worker’s compensation forms, physical therapy referrals, work notes, and prior authorizations.
• Reschedule appointments for providers as needed.
• Obtain necessary patient information, such as medical necessity forms, medical records, transportation authorizations, home care orders, and referrals.
• Respond to tasks/calls from the Call Center or Front Desk to accommodate emergency appointments and address patient needs.
• Perform other responsibilities as needed or assigned.

Qualifications

• 1–3 years of office experience, with healthcare experience preferred.
• Familiarity with medical terminology and orthopedics is a plus.
• Proficiency in Microsoft Office required; experience with EMR systems is a plus.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.

Other Information

• Ability to travel to other locations as needed depending on the staffing and needs of the clinics. Reliable transportation is essential