Patient Admin Specialist [AQ-25335]

Aquent; Pleasanton (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Aquent is partnering with a premier healthcare institution in Pleasanton, CA to recruit a proactive front-office professional. You will manage patient intake, schedule appointments, and support seamless clinic operations, ensuring a compassionate and efficient patient experience.

You will interact with patients professionally, follow shift rotations, and maintain organized workflows. The role requires a High School Diploma, 4+ years in healthcare front-office, and EPIC system familiarity to

Qualifications

• 4+ years in a healthcare front-office role, preferably in surgery scheduling or patient intake.
• Strong knowledge of medical terminology and clinic operations.
• Proficiency with clinical software and hospital information systems, EPIC highly valued.

Responsibilities

• Orchestrate new patient intakes and schedule appointments in a bustling clinical setting.
• Coordinate front-office tasks to ensure smooth daily clinic operations.
• Interact with patients professionally, maintaining empathy and organization.
• Adhere to designated shifts (08:00–16:30 or 08:30–17:00) and wear black scrubs as required.

Skills

Healthcare front-office experience

Medical terminology

EPIC experience

Computer systems proficiency

Education

High School Diploma or GED

Tools

EPIC

Job description

Aquent is proud to partner with a premier healthcare institution, renowned for its commitment to delivering exceptional patient care and advancing health outcomes. This innovative organization stands at the forefront of medical advancements, and by joining their team, you will play a crucial role in cultivating a compassionate and highly efficient healthcare environment. This pivotal opportunity allows you to make a tangible difference in the daily lives of patients and the dedicated healthcare professionals who serve them, ensuring every interaction is positive and every operational detail is handled with precision.

Are you a proactive and empathetic individual ready to become the welcoming face and operational backbone of a dynamic clinical setting? This is an exciting opportunity to leverage your administrative expertise in a meaningful way, ensuring seamless patient experiences and providing vital administrative support. You will be instrumental in coordinating patient care and maintaining the smooth operation of essential front-office functions, directly impacting patient satisfaction and overall clinic efficiency. Your contributions will be central to the team’s success, supporting the core mission of providing outstanding care.

What You’ll Do

• Orchestrate new patient intakes, expertly schedule appointments, and adeptly manage all front-office functions within a bustling clinical environment, ensuring a smooth flow for patients and staff.
• Execute essential administrative and operational support tasks, upholding seamless daily clinic operations and maintaining an impeccably organized workflow.
• Engage directly with patients, consistently demonstrating professionalism, profound empathy, and a highly organized approach throughout their care journey.
• Adhere to specific shift rotations (08:00–16:30 or 08:30–17:00 depending on clinic needs) and wear required black scrubs attire, contributing to a cohesive and professional team appearance.

Must-Have Qualifications

• High School Diploma or GED.
• 4+ years of dedicated experience in a healthcare environment (e.g., hospital, medical/dental office, surgical facility), specifically excelling as a surgery scheduler or front-office specialist.
• Strong working knowledge of medical terminology, enabling clear and accurate communication.
• Proficiency with computer systems and functional software tools commonly used in clinical environments, with EPIC experience highly valued.

Nice-to-Have Qualifications

• An Associate’s degree in a health‑related field or a Bachelor’s degree from an accredited college or university, further enhancing your foundational knowledge.

Employment Details

• Must be authorized to work in the United States.
• Cannot require sponsorship of any kind for the duration of the assignment.
• Must be able to work on a W-2 basis (C2C or 1099 is not permitted for this position).