Program Coordinator [AQ-24447]

Aquent; Menlo Park (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Aquent partners with a leading healthcare institution in Menlo Park seeking a program development professional. You will shape and support the rollout of new and restructured programs, optimize internal operations, and ensure exceptional customer service across departments.

The role emphasizes independent initiative, collaborative teamwork, and strong written communication. You will coordinate projects, manage logistics, and help advance strategic objectives in a dynamic healthcare setting.

Qualifications

• Bachelor's degree from an accredited college or university.
• Strong knowledge of project management methodologies and process improvement.
• Ability to analyze and synthesize high volumes of complex information.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to interact with diverse groups and international audiences.
• Superior organizational skills; manage multiple projects and meet deadlines.
• Ability to maintain confidentiality and exercise independent judgment.
• Proficiency with Word, Excel, Access and databases.

Responsibilities

• Lead projects to enhance internal operations and growth, documenting scope and expectations.
• Establish and facilitate workgroups to define processes for existing and new services; share communications and minutes.
• Utilize care coordination understanding to support patient inquiries and visits.
• Oversee production of marketing collateral and event materials for internal and external activities.
• Assist in selecting consultants, contractors, and vendors.
• Implement quality control to ensure operations and projects meet policies.
• Document and recommend business process flows to improve outcomes.
• Foster an inclusive environment and collaborate with customers, clients, and vendors.
• Act as an ambassador for the institution within the community.
• Perform additional related duties as required.

Skills

Project management

Process improvement

Data analysis

Written communication

Interpersonal communication

Stakeholder management

Organizational skills

Discretion and initiative

MS Office proficiency

Collaboration across teams

Education

Bachelor’s degree

Tools

Word

Excel

Access

Online databases

Internet research

Job description

Aquent is proud to partner with a leading institution at the forefront of healthcare innovation, a dynamic organization dedicated to advancing patient care, research, and education. This institution is committed to excellence and is seeking talented individuals to contribute to its mission. Join a team where your work directly impacts the development and enhancement of critical programs, driving operational efficiency and fostering strong relationships across diverse departments to achieve significant advancements in healthcare services.

About The Opportunity

Step into a pivotal role where you will be instrumental in shaping the future of program development and operational excellence within a cutting‑edge healthcare environment. This is more than just a coordination role; it’s an opportunity to lead, innovate, and drive significant improvements that directly benefit patient care and organizational growth. You will be at the heart of planning, implementing, and supporting new and restructured programs, ensuring seamless execution and exceptional customer service. Your independent initiative and collaborative spirit will be key as you manage complex logistics, foster crucial relationships, and streamline internal operations, making a tangible impact on the institution’s strategic objectives.

Key Responsibilities

• Lead and support projects aimed at enhancing internal operations and fostering overall growth, meticulously documenting project scope and setting clear expectations.
• Establish and facilitate workgroups to address essential processes and procedures for both existing and new services, distributing vital communications and meeting minutes.
• Leverage your understanding of care coordination workflows to effectively facilitate patient inquiries and visits.
• Oversee the production of all marketing collateral and event materials for a wide range of internal and external activities.
• Provide crucial assistance in the selection process for consultants, contractors, and vendors.
• Implement robust quality control measures to ensure all internal operations and projects adhere strictly to departmental and institutional policies.
• Facilitate the assessment, documentation, and recommendation of business process flows to achieve desired project outcomes.
• Champion an inclusive environment, demonstrating the ability to collaborate effectively with all customers, clients, and vendors, respecting diverse backgrounds and beliefs.
• Act as a dedicated ambassador for the institution within the community while carrying out all assigned duties.
• Perform additional related duties as required to support the team and organizational goals.

What You’ll Bring

• Graduation from an accredited college or university with a bachelor’s degree.
• A proven understanding and practical application of project management methodologies and process/performance improvement principles.
• Demonstrated ability to analyze and synthesize high volumes of complex information effectively.
• Exceptional ability to write clear, concise, and accurate documents.
• Outstanding written, oral, and interpersonal communication skills.
• Adept at interacting with diverse groups and international audiences.
• Superior organizational skills, capable of managing multiple projects simultaneously, prioritizing tasks, meeting deadlines, working independently, and solving problems efficiently.
• Ability to maintain strict confidentiality, exercise independent judgment, and demonstrate initiative.
• Proficiency in personal computer applications, including Word, Excel, Access, online databases, and internet research.
• Proven ability to develop engaging materials for marketing, event planning, and educational purposes.
• Strong capability to establish and nurture relationships with staff members and a variety of internal and external working groups and individuals.
• Familiarity with or the ability to quickly assimilate knowledge of the organization and the comprehensive array of services provided by an academic medical center.

Preferred Qualifications

• Additional language skills (other than English) are highly preferred.

Important Candidate Information

• Candidates must be authorized to work in the United States.
• No sponsorship will be provided for this assignment.
• This position operates on a W-2 basis.
• The schedule for this role is Monday – Friday, 7:30 AM – 4:00 PM.