Patient Accout Collection Specialist

The Voluntary Protection Programs Participants' Association, Inc; Salt Lake City (UT); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Account Collection Specialist, where your passion for patient care will shine! This role offers the opportunity to work from home while making a significant impact on the patient experience. You will engage in meaningful conversations with patients, helping them navigate their accounts and secure payments. With a strong focus on customer service and problem resolution, you will play a crucial role in ensuring financial integrity within the healthcare system. Enjoy a comprehensive benefits package, including medical coverage, retirement plans, and educational assistance, all while being part of a team that values community support and charitable contributions.

Benefits

Comprehensive medical coverage

401(k) Plan with matching

Employee Stock Purchase Plan

Education assistance

Flexible spending accounts

Free counseling services

Time Away From Work Program

Referral services for care

Consumer discounts

Employee Health Assistance Fund

Qualifications

• High School diploma or GED preferred with previous call center experience.
• Experience in healthcare collections is a plus.

Responsibilities

• Handle outbound calls for patient account follow-up and resolution.
• Provide excellent customer service and maintain production standards.

Skills

Customer Service

Problem Solving

Communication

Bilingual (preferred)

Education

High School Graduate or GED

Job description

Schedule: Full-time position that requires 1 mid/evening shift per week on a Monday, Tuesday, Wednesday, or Thursday 11am-8pm CST & also 1 Saturday morning shift per month 9am-1pm CST.

Location: Work from Home; must live within an HCA Hospital market area.

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Account Collection Specialist today with Parallon.

Benefits

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits.

Note: Eligibility for benefits may vary by location.

Come join our team as a Patient Account Collection Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications:

As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.

Duties and Responsibilities:

• Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Qualifications:

• High School Graduate or GED preferred.
• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted.
• Ability to work uninterrupted for shift (not including breaks/lunch).
• BILINGUAL is not required, but a plus.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. Parallon has over 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Collection Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.