Patient Account Collections Specialist

HCA Healthcare; Orange Park (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Collections Specialist, where your contributions directly impact the community. This role emphasizes excellent customer service and effective communication as you manage patient accounts and collections. With a commitment to employee support, the company offers a comprehensive benefits package, including health coverage, retirement plans, and educational assistance. Experience a fulfilling career where your efforts help make a difference in the lives of others while working from the comfort of your home. If you are passionate about helping others and thrive in a collaborative environment, this opportunity is for you!

Benefits

Medical coverage

401(k) plan with 100% match

Employee Stock Purchase Plan

Educational assistance

Time Away From Work Program

Free counseling services

Consumer discounts

Colleague recognition program

Qualifications

• Call center experience preferred with a focus on healthcare.
• Ability to work independently and maintain productivity standards.

Responsibilities

• Handle outbound calls and follow up on patient accounts.
• Work with patients to secure payment on outstanding balances.
• Collaborate with team members to provide excellent service.

Skills

Customer Service

Communication Skills

Problem Solving

Bilingual Skills

Education

High School diploma or GED

Job description

Description

Do you want to join an organization that invests in you as a Collections Specialist? At Parallon, you come first. HCA Healthcare has committed up to 300 million dollars in programs to support our team members over three years.

Schedule:

• Full-time position that requires one mid/evening shift per week, on a Monday, Tuesday, Wednesday, or Thursday, from 11am to 9pm CST.
• One Saturday per month, hours between 9:00 AM - 3:00 PM CST.
• Location: Work from Home; must reside within an HCA Hospital market area.

Benefits

Parallon offers a comprehensive rewards package supporting health, life, career, and retirement. Benefits include:

• Medical coverage with many services at no cost or low copay, including prescription drugs, behavioral health, free telemedicine, and AirMed transportation.
• Additional options for dental, vision, life, disability, flexible spending, supplemental health plans, auto and home insurance, identity theft protection, legal counseling, long-term care, moving assistance, pet insurance, and more.
• Free counseling services for emotional, physical, and financial wellbeing.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan with 10% discount on HCA Healthcare stock.
• Family support benefits, including fertility, family building with Progyny, and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repairs, event planning, etc.
• Consumer discounts through Abenity.
• Retirement planning services and banking partnerships.
• Educational assistance for tuition, student loans, certifications, and scholarships.
• Colleague recognition program.
• Time Away From Work Program, including paid time off, family leave, and disability coverage.
• Employee Health Assistance Fund offering free coverage based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Join us as a Collection Specialist. We care for our community! Last year, HCA Healthcare and colleagues donated 13.8 million dollars to charities. Apply today!

Job Summary and Qualifications

As a Patient Account Collections Specialist, you will be responsible for outbound calls, account follow-up, and resolution of patient receivables, providing excellent customer service. This is a work-from-home role; residence within an HCA hospital market area is required.

Duties and Responsibilities:

• Refer calls/accounts to appropriate parties based on inquiries. Spend 90% of your day on the phone.
• Identify problem accounts and escalate as needed.
• Update patient account records with actions taken.
• Work with patients and guarantors to secure payment on outstanding balances.
• Maintain minimum production standards and achieve quality review scores.
• Work within attendance guidelines and provide excellent customer service.
• Collaborate professionally with team members and management.

Qualifications:

• High School diploma or GED preferred.
• Call center experience preferred.
• Minimum one-year healthcare-related experience preferred.
• Experience in healthcare revenue collections is a plus.
• High-speed internet (25 MB download, 15 MB upload) required; Wi-Fi not permitted.
• Ability to work without interruption during shifts.
• Bilingual skills are a plus but not required.

Parallon provides comprehensive revenue cycle management for HCA Healthcare, serving nearly 1,000 hospitals and 3,000 physician practices across the country. We are recognized as one of the World’s Most Ethical Companies and invest heavily in charitable care and community support.

"Good people beget good people." - Dr. Thomas Frist, Sr., Co-Founder of HCA Healthcare

Our team of 270,000 professionals is reviewing applications for this role. Qualified candidates will be contacted for interviews. Submit your resume today to join our caring community!

We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.