PATIENT ACCOUNTS SPECIALIST-CUSTOMER CARE

Universal Health Services; Las Vegas (NV); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision and Rx plan

401k plan with company match

Career development opportunities

Competitive compensation

Job summary

Universal Health Services in Las Vegas is seeking a Patient Account Specialist-Call Center to manage incoming and outgoing calls, route to the correct departments, and provide healthcare information. You will resolve issues to ensure high customer satisfaction and accuracy in patient accounts.

The role supports the WCBO team with a focus on patient accounts, insurance inquiries, and data entry. A High School diploma and healthcare call center experience are preferred, with bilingual abilities

Qualifications

• 1+ years call center/healthcare customer service experience.
• High School or equivalent.
• Bilingual preferred.

Responsibilities

• Handle incoming and outgoing customer calls and reroute to appropriate departments.
• Provide healthcare information and resolve issues to ensure customer satisfaction.
• Assist patients with account-related inquiries and guidance on next steps.
• Demonstrate professionalism and empathy in all customer interactions.

Skills

Call center experience

Healthcare customer service

Bilingual

Education

High School or equivalent

Tools

Microsoft Works

Excel

Database entry

Job description

Responsibilities

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO)

The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Job Description: Patient Account Specialist-Call Center Monday-Friday 8:00AM-5:00PM

The Patient Account Specialist handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.

Qualifications

Experience

1+ years call center/healthcare customer service experience.

Education

High School or equivalent.

Requirements

• Bilingual preferred.
• Computer proficiency: Microsoft Works, Excel, and database entry.
• Ability to handle multiple tasks and remain patient under pressure.
• Strong problem-solving skills.

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiter are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.