PATIENT ACCOUNTS SPECIALIST-CUSTOMER CARE

Aiken Regional Medical Centers; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Universal Health Services, Inc. (UHS) is seeking a Patient Account Specialist for our Call Center in Las Vegas.

The role handles incoming and outgoing calls, routes inquiries to the right departments, and delivers healthcare information to customers with the goal of resolving issues and improving satisfaction. The ideal candidate brings 1+ year of call center or healthcare customer service experience, a High School diploma or equivalent, and strong multitasking and problem-solving skills.

Qualifications

• 1+ years of call center/healthcare customer service experience.
• High School diploma or equivalent required.
• Bilingual preferred; strong problem-solving skills and multitasking ability.

Responsibilities

• Handle incoming and outgoing calls and route to appropriate departments.
• Provide healthcare information and resolve issues to ensure customer satisfaction.
• Maintain accurate data and support ongoing account activities.

Skills

Call center experience

Healthcare customer service

Multitasking

Patient handling under pressure

Problem-solving

Bilingual (preferred)

Education

High School or equivalent

Tools

Microsoft Works

Excel

Database entry

Job description

Responsibilities

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO)

The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Job Description: Patient Account Specialist-Call Center Monday-Friday 8:00AM-5:00PM

The Patient Account Specialist handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.

Qualifications

Experience

1+ years call center/healthcare customer service experience.

Education

High School or equivalent.

Requirements

• Bilingual preferred.
• Computer proficiency: Microsoft Works, Excel, and database entry.
• Ability to handle multiple tasks and remain patient under pressure.
• Strong problem-solving skills.

This opportunity offers the following

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.