PATIENT ACCOUNTS SPECIALIST-CUSTOMER CARE

Henderson Hospital; Las Vegas (NV); On-site; USD 38,000 - 54,000; Full time

Job summary

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO) is seeking a Patient Account Specialist-Call Center to handle patient and provider calls, route inquiries, and support billing processes in a fast-paced environment.

The role emphasizes clear communication, problem solving, and courteous service, with bilingual preferred and proficiency in Microsoft Excel and database entry.

Qualifications

• 1+ years of call center or healthcare customer service experience.
• High School education or equivalent.
• Bilingual preferred.
• Proficient in Microsoft Works and Excel; data entry.
• Ability to manage multiple tasks and stay patient under pressure.
• Strong problem-solving skills.

Responsibilities

• Handles incoming and outgoing calls and routes to the appropriate departments.
• Provides healthcare information, resolves issues, and ensures customer satisfaction.

Skills

Bilingual (preferred)

Multitasking

Problem-solving

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Works

Excel

Database entry

Job description

Responsibilities

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO)

The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Job Description: Patient Account Specialist-Call Center Monday-Friday 8:00AM-5:00PM

The Patient Account Specialist handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.

Qualifications

Experience

1+ years call center/healthcare customer service experience.

Education

High School or equivalent.

Requirements

• Bilingual preferred.
• Computer proficiency: Microsoft Works, Excel, and database entry.
• Ability to handle multiple tasks and remain patient under pressure.
• Strong problem-solving skills.

This opportunity offers the following

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.