PATIENT ACCOUNTS SPECIALIST-CUSTOMER CARE

Arbour SeniorCare; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, prescription

401k with company match

Job summary

Universal Health Services (UHS) seeks a Patient Account Specialist-Call Center to handle calls, provide healthcare information, and resolve issues. The role focuses on customer service, call routing, and ensuring satisfaction within a professional medical services environment.

Candidates with 1+ year call center or healthcare experience and a High School diploma are preferred; bilingual abilities and proficiency with basic software are a plus.

Qualifications

• 1+ years call center/healthcare customer service experience.
• High School or equivalent.

Responsibilities

• Handle inbound/outgoing customer calls and reroute to appropriate departments.
• Provide healthcare information and resolve issues for customers.
• Ensure customer satisfaction through courteous service.

Skills

Call center

Customer service

Healthcare experience

Education

High School diploma

Tools

Microsoft Excel

Database entry

Microsoft Works

Job description

Responsibilities

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO)

The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Job Description: Patient Account Specialist-Call Center Monday-Friday 8:00AM-5:00PM

The Patient Account Specialist handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.

Qualifications

Experience

1+ years call center/healthcare customer service experience.

Education

High School or equivalent.

Requirements

• Bilingual preferred.
• Computer proficiency: Microsoft Works, Excel, and database entry.
• Ability to handle multiple tasks and remain patient under pressure.
• Strong problem-solving skills.

This opportunity offers the following

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.