Patient Accounts Specialist - Accounts Receivable (Full-time)

MaineGeneral Medical Center; Waterville (ME); On-site; USD 46,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Employee discounts

Paid time off

401(k)/403(b) plan

Job summary

MaineGeneral Health is seeking a Patient Accounts Specialist - Accounts Receivable at the Hathaway Center in Waterville, ME. This role focuses on handling patient billing issues, setting up payment plans, and resolving concerns to ensure a positive patient experience.

The ideal candidate has a background in finance or healthcare revenue cycle, with experience navigating payer sites and medical billing software, and excels in a fast-paced environment.

Qualifications

• 5+ years of extensive customer service experience preferred.
• Background in finance or health care revenue cycle.
• Experience handling high call volumes with accuracy.

Responsibilities

• Manage large volumes of incoming calls and inquiries.
• Build relationships with patients through clear communication.
• Provide solutions and resolve billing issues promptly.
• Review patient accounts and escalate when needed.
• Assist with setting up payment plans and resolving errors.

Skills

Customer service

Communication

Problem solving

Finance knowledge

Tools

Microsoft Office

Excel

Outlook

Teams

Job description

Job Summary

Job Summary: MaineGeneral Health. We’re with you. Be with us! MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description

The Role: Patient Accounts Specialist - Accounts Receivable MaineGeneral is currently seeking a Patient Accounts Specialist - Accounts Receivable to join our team of professional at the Hathaway Center located in Waterville.

Opportunity

Are you an experienced Finance or Health Care Revenue Cycle wizard with a passion for problem solving and talking with a diverse group of people? MaineGeneral Health is looking for its next Customer Service superstar! This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections and facilitating initial care concerns all while providing an exceptional patient experience. This team is incredibly supportive of one another and enjoys collaborating on problem solving, lean projects, and improvement initiatives. They are always willing to jump in and help with questions or concerns. The department leader is focused on staff engagement and eliminating barriers and obstacles so her staff can be successful. Sound like a great fit?

The Work

• Manage large amounts of incoming calls
• Build relationships and trust with patients through open and interactive communication
• Receives and responds to customer inquiries, provide appropriate solutions in an accurate and timely manner
• Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues
• Refers/escalates issues to appropriate personnel as necessary
• Documents/notes patient accounts regarding identified issues and responses taken.
• Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors
• Performs other account-related special projects

You Have

• Demonstrated ability to adapt to an ever-changing environment
• Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved
• Background in finance or health care revenue cycle
• Ability to work in a fast-paced, structured environment, handling large call volumes
• Experience navigating payer websites and medical billing software programs preferred
• Working knowledge of insurance programs
• Understanding of HIPAA guidelines
• Excellent communication skills
• Strong analytical skills and attention to detail
• Proficiency with Microsoft Office products, Teams, Outlook, Word and Excel
• 5+ yrs extensive customer service experience strongly preferred

You Get

• Supported in all aspects of your wellness – physical, emotional, financial, and professional – We feel this is a critical component of being a great place to work.
• With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• We offer you quality health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage health care costs.
• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center
• Access to industry-leading leave for new parents
• Generous earned time - We believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselves
• When life gets challenging, you have access to our Employee Assistance Program for you members of your household
• If eligible, you receive up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan
• A variety of leadership-supported programs and learning and development resources for every stage of your professional development.
• We know that our employees are our most valuable resource – you are how we grow our business and care for our community.
• Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available.

Compensation Information

Compensation Information: $22.00 - $38.50 The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve. Scheduled Weekly Hours: 40 Job Exempt: No

Benefits

Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] . MaineGeneral participates in E-Verify.

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