Patient Access Representative - Emergency Department, Per Diem

MaineGeneral Medical Center; Augusta (ME); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Physical Wellness

Emotional Wellness

Financial Wellness

Career Mobility

Job summary

MaineGeneral Medical Center is seeking a Patient Access Representative to welcome patients and families and support them through the check-in process. The role emphasizes accurate registration, benefits verification, and collaboration with clinical teams to ensure smooth admissions.

The position highlights generous shift differentials for evening, night, and weekend shifts, with opportunities for advancement within the organization.

Qualifications

• Previous experience in customer service, patient registration, or scheduling (preferred but not required).
• Exceptional communication skills and a friendly, professional demeanor.
• Proficiency with computers and the ability to quickly and accurately enter information.
• A commitment to teamwork and providing outstanding patient experiences.

Responsibilities

• Greet patients and families, ensuring a smooth and welcoming check-in experience.
• Perform financial clearance, registration, and clerical duties for admissions.
• Verify insurance benefits, obtain authorizations, and communicate essential information to clinical teams.
• Handle payments, including co-pays and deductibles, or refer patients to financial counselors as needed.
• Collaborate with various departments to ensure patients are accurately registered and ready for care.

Skills

Customer service

Registration experience

Communication skills

Computer proficiency

Tools

EHR systems

Job description

Job Description Summary

Are you someone who thrives on creating positive first impressions and enjoys helping others? As a Patient Access Representative, you'll be the friendly face that welcomes patients and their families, ensuring they feel comfortable and supported every step of the way.

Job Description

What You’ll Do:

• Greet patients and families, ensuring a smooth and welcoming check-in experience.
• Perform financial clearance, registration, and clerical duties associated with direct and scheduled admissions.
• Verify insurance benefits, obtain authorizations, and communicate essential information to clinical teams.
• Handle payments, including co-pays and deductibles, or refer patients to financial counselors as needed.
• Collaborate with various departments to ensure patients are accurately registered and ready for care.

Why This Role is Special:

• Generous Shift Differentials: Earn extra for evening, night, and weekend shifts.
• Opportunities to Grow: Build a rewarding career in healthcare with plenty of room for advancement.
• Community Impact: Your work directly supports the health and well-being of the people in your community.

What We’re Looking For:

• Previous experience in customer service, patient registration, or scheduling (preferred but not required).
• Exceptional communication skills and a friendly, professional demeanor.
• Proficiency with computers and the ability to quickly and accurately enter information.
• A commitment to teamwork and providing outstanding patient experiences.

Schedule Requirements:

This role includes a weekend and holiday rotation. We value flexibility and ensure comprehensive care and support for our team.

Compensation Information

$18.25 - $31.94 The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours: 0

Job Exempt: No

Benefits

• Physical Wellness: We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.

We know that our employees are our most valuable resource - they're how we grow our business and care for our community.

Equal Opportunity Employer

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone]. MaineGeneral participates in E-Verify. In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmitive Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmitive Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone]. EEO is Law