Patient Accounts Specialist

Healthcare Support Staffing; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

No nights or weekends

Opportunities for professional growth

Job summary

A national healthcare recruiting firm seeks a Customer Service Representative in Phoenix, offering competitive pay and daytime hours. This role involves answering patient billing inquiries, conducting account research, and providing resolution assistance. Ideal candidates have at least 1 year of call center customer service experience, proficiency in Microsoft Word, and a professional demeanor. Join a growing company with real advancement opportunities in healthcare. Immediate interviews available, applying ASAP is encouraged.

Qualifications

• 1+ years of recent customer service experience from a call center setting.
• Previous experience managing calls from a dialer system.
• Ability to pass a 7-year criminal background check and 10-panel drug test.
• Polite and professional demeanor
• Available to start in February 8th training class
• High School Diploma or GED
• Able to pass 7-year background check and 10-panel drug test

Responsibilities

• Answer inbound calls from patients with billing inquiries.
• Conduct research on patient accounts and communicate balances.
• Assist with steps towards resolution.
• Use Microsoft Word and basic tools as needed.
• Attend the February 8th training class

Skills

Customer service

Dialer system experience

Microsoft Word

Professional demeanor

Education

High School Diploma or GED

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced Customer Service Representative in the Phoenix area seeking a better career opportunity? Have you considered getting into the growing and stable field of healthcare, but need to get that first real shot? Are you seeking REAL advancement opportunities in-house with a Fortune 500 company? If you answered “yes" to any of these questions – then this opportunity may be for you!

Daily Responsibilities:

In this role, you will be answering inbound calls from patients with billing inquiries. You will be conducting research on patient accounts, communicating balances, and assisting with steps towards resolution. Qualified candidates will have some prior experience working from a dialer system, assisting with customer service needs, and documenting outcomes within specialized software. This role does require basic, starting experience with Microsoft platforms such as Word. One major perk, NO nights or weekends required; Just professional stablility, attendance, and effort to learn!

Advantages of this Opportunity:

• Competitive hourly pay above regional average!
• Daytime, weekday schedule! Most industries require night shifts and weekends, not us!
• Longterm stability and individual professional growth potential from a national Healthcare company that continues to grow!
• You will have the opportunity to add great experience to your resume, while getting the chance to network with several future colleagues in a highly-competitive and growing field of healthcare.

Qualifications

What We Look For:

• 1+ RECENT years of customer service from a call center setting in ANY industry (banking, mortgage, credit, retail, etc.) Preference will be given to backgrounds in healthcare, but it is NOT required.
• Previous experience managing calls from a dialer system, or working from an inbound queue
• Polite and professional demeanor
• Availability to get started in our February 8th formal training class
• High School Diploma or GED
• Ability to pass 7-year criminal background check and 10-panel drug test

Additional Information

Interested in hearing more about this great opportunity? Reach out to Eric Westerfield at HealthCare Support Staffing for IMMEDIATE, SAME-DAY consideration. Interviews are being held THIS WEEK and immediate offers will be extended. Click APPLY NOW for more information; we look forward to hearing for you!