Patient Accounts Representative - Customer Service

Nationwide Children's Hospital; Columbus (OH); Remote; USD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Accounts Representative to join their team. This role focuses on assisting patients and families with billing inquiries, resolving disputes, and ensuring timely payment collection for hospital services. With a commitment to exceptional customer service, you will collaborate with various stakeholders, including insurance companies and internal departments. This is a fantastic opportunity to make a meaningful impact in the healthcare sector while working in a supportive environment. If you have a passion for helping others and possess strong communication skills, this role is perfect for you.

Qualifications

• 4 years of customer service experience required.
• 2 years of medical billing experience required.

Responsibilities

• Assist patients with billing inquiries and payment options.
• Collaborate with insurance companies to collect payments.

Skills

Knowledge of medical terminology

Customer service experience

Data entry skills

Problem solving skills

Excellent communication skills

Knowledge of billing and reimbursement regulations

Education

High school diploma or GED

Associates degree

Tools

Outlook

Word

Excel

Job description

Patient Accounts Representative - Customer Service

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Patient Accounts Representative - Customer Service

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Overview

Schedule: M-F (Day shift, 8:30am-5pm)

Fully remote, employee must reside within the Central Ohio area

Job Description Summary

Assists patients and families with billing inquiries, resolves disputes, and collects payments for hospital services.

Job Description

Essential Functions:

• Addresses concerns and questions and resolves issues and complaints in a timely manner.
• Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance.
• Collaborates with collection agencies, insurance companies, and internal departments to collect payments.
• Processes all “Returned Mail” – including skip tracing and contacting doctor’s offices for information.
• Assists in resolving payer problems and billing and reimbursement issues.
• Maintains patient records and ensures confidentiality of sensitive information.
  
  

Education Requirement

• High school diploma or GED, required.
• Associates degree, preferred.
  
  

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third-party payers.
• Ability to relate to diverse age and demographic backgrounds.
• Knowledge of Healthy Start, BCMH, AEMA and Financial Assistance.
• The ability to do data entry and work a calculator.
• Problem identification and problem solving skills are required.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent organization skills and the ability to comprehend and follow written and verbal instructions.
  
  

Experience

• Four years' experience in customer service, required.
• Two years' experience in medical billing and claims follow-up, required.
• One year experience working on a mainframe computer. Experience using Outlook, Word and Excel, required.
  
  

Physical Requirements

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Pushing / Pulling: 26-40 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking

FREQUENTLY: Peripheral vision

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements Performed But Not Listed Above

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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