Patient Account Representative

SARL ARTILEC; Milwaukee (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Account Representative to provide exceptional service to patients. In this fully remote role, you will handle billing inquiries, process payments, and educate patients on their financial responsibilities. Your expertise in customer service, especially within healthcare, will be essential as you navigate complex billing issues and ensure patient satisfaction. Join a dynamic team that values empathy and professionalism while contributing to the financial wellness of patients. This position offers a competitive hourly rate and a range of benefits, making it an exciting opportunity for those looking to make a meaningful impact.

Benefits

Medical Insurance

Dental Insurance

401K Retirement Plan

Qualifications

• 3+ years in customer service, preferably in healthcare.
• Proficient in medical billing software and payment handling.

Responsibilities

• Respond to patient inquiries regarding billing and payments.
• Process payments and assist with financial assistance applications.
• Document patient accounts accurately during calls.

Skills

Customer Service

Medical Billing Software

Insurance Claims Processes

Microsoft Office

Communication Skills

Time Management

Organizational Skills

HIPAA Compliance

Education

High School Diploma or GED

Job description

Job type: Full-time, Part-time, Contract, Temporary

Description

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES
DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

The Patient Account Representative is responsible for providing excellent service to patients by handling billing inquiries, processing payments, and resolving billing issues to completing the financial clearance process. The PAR must be able to articulate information in a manner that patients, guarantors and/or family members comprehend so they understand their financial responsibilities. The PAR provides targeted, personalized service and engages, consults and educates patients based upon their unique needs. The PAR is responsible for initial phone contact with patients, clients and insurance companies to answer billing questions and receive payment for services. Refer to Revenue Cycle management for complex inquiries for research and resolution.
** This is a fully remote role **
Key Responsibilities

• Respond to patient inquiries regarding billing statements, account balances, insurance claims, and payment options via phone.
• Process patient payments, including credit card transactions, online payments, setting up payment plans, and processing financial assistance applications as appropriate.
• Explain billing processes, insurance coverages, and payment options to patients in a clear, empathetic, and professional manner.
• Research/Review Explanation of Benefits (EOB’s) that reflect payment or denial of patient medical claims in order to respond to patient inquiries.
• Accurately and concisely document patient’s account with proper feedback, call summary and any resolution provided during each call.
• Process credit card transaction with patients over the phone and correctly apply proper payment.
• Work patient correspondence with regards to address corrections, bankruptcy documents, returned mail, etc.
• Liaison with the collection department to ensure proper balances, payments or adjustments are communicated on individual patient accounts as they arise.
• Familiarity with negotiated contracts and applicable fee schedules.
• Maintain or exceed department goals related to abandon rate, call volume, answer call rate, etc.
• Assist with other related revenue cycle tasks as needed, such as contacting payment plan and patient paid direct, and self-pay patients for payment, emailing Financial Assistance Applications, etc.

Requirements

Qualifications

• Minimum of 3 years of experience in a customer service capacity, preferably in a healthcare related role; remote work experience preferred.
• High school diploma or GED required
• Proficiency in using medical billing software, insurance claims processes, Microsoft Office and payment handling.
• Excellent communication skills, both verbal and written, with a focus on empathy and professionalism.
• Ability to handle high volume calls.
• Strong understanding of relevant laws and regulations regarding healthcare billing, such as HIPAA compliance.
• Ability to work independently and effectively manage multiple tasks in a remote setting with strong time management and organizational skills.

* The estimated hiring salary range for this position is$30/hr to $40/hr.* The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.

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