Patient Account Representative

CredSpun LLC; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

CredSpun LLC is seeking a remote Patient Account Representative to assist patients with billing questions, explain statements and EOBs, and resolve balances efficiently. The role involves handling calls, messages, and portal inquiries with a focus on clarity and courtesy in a healthcare setting.

You will update insurance information, resubmit claims when needed, process payments, and ensure strict privacy and proper identity verification throughout all interactions.

Qualifications

• One or more years in patient billing, patient accounts or healthcare customer service.
• Calm, clear, friendly phone manner.
• Understanding of how insurance determines patient responsibility.
• Strict care with patient privacy and identity verification.

Responsibilities

• Answer patient billing calls, voicemails and portal messages promptly.
• Explain statements, EOBs, deductibles, copays and coinsurance in plain language.
• Update insurance information and resubmit claims when coverage was wrong.
• Take payments and set up payment plans according to practice policy.
• Review and send patient statements on schedule.
• Resolve credit balances and process refunds with approval.
• Escalate complaints and disputes to the account lead with full notes.

Skills

Patient billing

Healthcare customer service

Phone communication

Privacy & identity verification

Insurance understanding

Job description

Patient Account Representative — Remote Medical Billing

Help patients understand their bills — explaining statements and EOBs, fixing insurance problems, and resolving balances with clarity and courtesy.

About the patient account representative role

Patients see the bill, not the claim history behind it. When a balance looks wrong, they call the practice — and the practice would rather they talked to someone who can actually fix it. As a patient account representative you answer those calls and messages on the practice's behalf, explain what happened, and resolve the balance or the insurance problem behind it.

What you will do

• Answer patient billing calls, voicemails and portal messages promptly
• Explain statements, EOBs, deductibles, copays and coinsurance in plain language
• Update insurance information and resubmit claims when coverage was wrong
• Take payments and set up payment plans according to practice policy
• Review and send patient statements on schedule
• Resolve credit balances and process refunds with approval
• Escalate complaints and disputes to the account lead with full notes

What you need

• One or more years in patient billing, patient accounts or healthcare customer service
• A calm, clear, friendly phone manner
• Understanding of how insurance determines patient responsibility
• Strict care with patient privacy and identity verification