Patient Accounts Representative

Wayne Memorial Community Health Centers; Honesdale (Wayne County); On-site; USD 36,000 - 48,000; Full time

Job summary

WMH Alzheimer’s Support Group in Honesdale, PA, seeks a full-time billing specialist to manage patient calls, verify insurance, and process payments on site. The role requires clear communication and strong numerical skills. You will interact with insurers and government programs to submit accurate claims and resolve inquiries.

The position involves following up on unpaid balances and coordinating with various parties to ensure timely reimbursements. Proficiency in Excel and Word is essential.

Qualifications

• Requires the ability to communicate effectively via verbal and written skills.
• Good computation and organizational skills, able to understand an Insurance Explanation of Benefits.
• Detail oriented and understands basic problem solving skills.
• Related office experience and computer skills preferred via Microsoft Excel and Word products.

Responsibilities

• Answer incoming patient phone calls.
• Verify insurance coverage and process payments.
• Resolve billing inquiries and communicate outstanding balances.
• Work with insurance companies to ensure accurate claims submission and timely reimbursements.
• Bill hospital claims to various insurance carriers and governmental agencies.
• Follow up on unpaid claims with insurance carriers and/or governmental agencies, which could include collection agencies, attorneys and/or other third-party agents.

Skills

Verbal communication

Written communication

Attention to detail

Math/computation

Tools

Microsoft Excel

Microsoft Word

Job description

Full-Time (This is not a remote position)

Responsible for answering incoming patient phone calls, Verifying insurance coverage, processing payments, resolving billing inquiries, communicating with patients about their outstanding balance, working with insurance companies to ensure accurate claims submission and timely reimbursements. Billing hospital claims to various insurance carriers and governmental agencies following up on unpaid claims with various insurance carriers and/or governmental agencies, which could include following up with collection agencies, attorneys and/or other third-party agents.

• Requires the ability to communicate effectively via verbal and written skills.
• Good computation and organizational skills, able to understand an Insurance Explanation of Benefits.
• Detail oriented and understands basic problem solving skills.
• Related office experience and computer skills preferred via Microsoft Excel and Word products.

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