Patient Account Representative

Lake Chelan Health; Chelan (WA); Remote; USD 42,000 - 60,000; Full time

Job summary

Lake Chelan Health is seeking a Patient Account Representative to support a fast-paced Business Office, handling hospital, physician, ambulance, and expanding service lines. In this remote role, you will review claim activity, resolve edits and payer rejections, monitor outstanding accounts, and assist with clean claim submission according to payer requirements and organizational policies.

Strong attention to detail and knowledge of billing processes are essential.

Qualifications

• High school diploma or GED required.
• Minimum of 1–3 years of insurance billing or related healthcare revenue cycle experience.
• Working knowledge of medical billing processes, including clean claims, edits, rejections, and denials.
• Experience interpreting insurance benefits, contract rates, revenue codes, and reimbursement methodologies.
• Familiarity with Medicare, Medicaid, commercial insurance, and managed care billingrequirements.
• Proficiency with billing systems, clearinghouses, payer portals, and Microsoft Officeapplications.
• Strong analytical, organizational, and attention-to-detail skills.
• Effective written and verbal communication skills, with the ability to document accounts clearlyand professionally.

Responsibilities

• Review claim activity for hospital, physician, ambulance, and expanding service lines.
• Resolve billing edits and payer rejections to ensure timely payment.
• Monitor outstanding accounts and follow up on aging for resolution.
• Support clean claim submission in accordance with payer requirements and policies.
• Communicate clearly with internal teams, external payers, and billing partners.

Skills

Insurance billing

Attention to detail

Communication skills

Education

High School diploma or GED

Tools

Billing systems

Payer portals

Microsoft Office

Job description

The Patient Account Representative supports a fast-paced Business Office by managing accurate, timelyinsurance billing, follow-up, and account resolution for hospital, physician, ambulance, and expandingservice lines. This role is responsible for reviewing claim activity, resolving billing edits and payerrejections, monitoring outstanding accounts, and supporting clean claim submission in accordance withpayer requirements and organizational policies. The position requires strong attention to detail, soundknowledge of insurance billing processes, CPT and ICD-10 coding concepts, medical terminology, andthe ability to work independently in a remote environment while maintaining clear communicationwith internal teams, external payers, and billing partners.

Qualifications

• High school diploma or GED required.
• Minimum of 1–3 years of insurance billing or related healthcare revenue cycle experience.
• Working knowledge of medical billing processes, including clean claims, edits, rejections, anddenials.
• Experience interpreting insurance benefits, contract rates, revenue codes, and reimbursement methodologies.
• Familiarity with Medicare, Medicaid, commercial insurance, and managed care billingrequirements.
• Proficiency with billing systems, clearinghouses, payer portals, and Microsoft Officeapplications.
• Strong analytical, organizational, and attention-to-detail skills.
• Effective written and verbal communication skills, with the ability to document accounts clearlyand professionally.