Patient Accounts Manager - Financial Operations Lead

Roswell Park Comprehensive Cancer Center; United States; Sur place; USD 82 000 - 100 000; Plein temps

Résumé du poste

Roswell Park Comprehensive Cancer Center seeks a Manager of Patient Accounts to lead a team responsible for accurate processing, reconciliation, and collection of patient accounts while ensuring a positive patient experience. The role blends leadership, financial oversight, customer service, and process improvement across the organization.

Starting salary is $90,678 with a comprehensive benefits package; the role reports to the Patient Accounts department in a fast-paced healthcare revenue cycle

Qualifications

• Bachelor's degree requirement with supervisory experience in healthcare billing.
• Experience in health care billing, accounts receivable, and supervision.
• Combination of education and experience may apply if substantial supervisory exposure is present.

Responsabilités

• Lead the daily operations of the patient accounts department, ensuring accurate and timely processing of financial transactions.
• Oversee posting, reconciliation, collection activities, and customer service functions.
• Monitor productivity, workflows, and performance metrics to ensure operational efficiency and service excellence.
• Review collection activities, account follow-up efforts, and transaction processing to identify and resolve discrepancies.
• Assign projects and responsibilities to team members while ensuring deadlines and service expectations are met.
• Provide training, coaching, technical support, and ongoing development opportunities for staff.
• Respond to complex customer concerns and collaborate with patients, internal departments, and external partners to achieve timely resolution.
• Establish and maintain operational controls that support compliance, accuracy, and financial integrity.
• Develop, maintain, and improve departmental policies, procedures, and best practices.
• Prepare and manage departmental operating and capital budgets while monitoring financial performance.
• Support forecasting and financial planning activities, including bad debt and contractual allowance analysis.
• Prepare reports and documentation required for audits, regulatory reviews, and government reporting.
• Ensure the confidentiality and security of patient and financial information.
• Partner with organizational leaders to identify opportunities for process improvement and operational excellence.

Connaissances

Healthcare revenue cycle

Leadership

Analytical/problem-solving

Communication skills

Multitasking/priority management

Customer service mindset

Regulatory knowledge

Formation

Bachelor's degree in Business or related field

Associate's degree in Business or related field

High School diploma or equivalent

Description du poste

Roswell Park Comprehensive Cancer Center seeks a Manager of Patient Accounts to lead a team responsible for accurate processing, reconciliation, and collection of patient accounts while ensuring a positive patient experience. The role blends leadership, financial oversight, customer service, and process improvement across the organization.

Starting salary is $90,678 with a comprehensive benefits package; the role reports to the Patient Accounts department in a fast-paced healthcare revenue cycle