Patient Accounts Financial Services Representative

Grace Health; Battle Creek (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

PTO 3 weeks

No nights/weekends

Medical insurance

Dental insurance

Vision insurance

401(k) match

Wellness program

Job summary

Grace Health in Battle Creek, MI seeks a Patient Financial Services Specialist who is detail-oriented and compassionate. You will help patients understand and access financial assistance options, including internal programs, Medicaid, and Marketplace coverage, guiding them to manage healthcare costs with confidence.

In this role you will process applications, assist with enrollment, answer billing questions, collect payments or set up payment plans, and collaborate with clinicians to provide

Qualifications

• High school diploma or equivalent required.
• Strong communication, organization, and customer service skills.
• Basic computer, math, and data entry skills.
• Ability to explain complex information clearly and with empathy.
• Ability to handle sensitive situations professionally.

Responsibilities

• Assist patients with financial assistance programs and eligibility.
• Explain Sliding Fee Discount program and renewal requirements.
• Counsel Medicaid and Marketplace eligibility and schedule enrollment.
• Manage calls and voicemails; collect payments or set up budget plans.
• Monitor Patient Financial Services email and follow up.
• Prepare Good Faith Estimate letters and coordinate with clinical teams.

Skills

Communication

Organization

Customer service

Data entry

Numeracy

Education

High school diploma or equivalent

CAC certification (within first year)

Tools

Practice Management system

Job description

Job Summary

We are seeking a detail-oriented and compassionate Patient Financial Services Specialist to join our team. In this role, you will support patients by helping them understand and access financial assistance options, including internal programs, Medicaid, and Marketplace coverage. This position plays a key role in ensuring patients receive the guidance they need to manage healthcare costs with confidence.

Key Responsibilities

• Assist patients with financial assistance programs, including:
  • Explaining Sliding Fee Discount program eligibility, documentation, and renewal requirements
  • Communicating application status, patient responsibility, and renewal reminders
  • Accurately entering and maintaining application data in the Practice Management system
• Support Medicaid and Marketplace enrollment by:
  • Counseling patients on eligibility requirements
  • Scheduling and assisting with enrollment appointments
• Manage incoming calls and voicemails by:
  • Collecting payments or setting up budget plans
  • Answering questions related to billing, insurance, balances, and application status
• Monitor and respond to the Patient Financial Services email inbox
  • Review submitted documents and applications
  • Follow up with patients as needed
• Handle department correspondence and returned mail
  • Route insurance correspondence appropriately
  • Update patient addresses when necessary
• Prepare and send Good Faith Estimate letters
  • Review upcoming appointments
  • Collaborate with coding and clinical teams to estimate services
  • Provide patients with accurate cost estimates

Qualifications

• High school diploma or equivalent required
• Strong communication, organization, and customer service skills
• Basic computer, math, and data entry skills
• Ability to explain complex information in a clear and supportive manner
• Ability to handle sensitive situations with professionalism and tact

Preferred/Required Certification

• Certified Application Counselor (CAC)
  • Required within the first year of employment
  • Must be maintained annually

What We Offer

• Competitive pay based on experience
• Up to 3 weeks of PTO in your first year
• No nights or weekends

Benefits Include

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer match
• 8 paid holidays
• Employee wellness program focused on physical, mental, and financial well-being

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