Patient Accounts Credit & Collections Specialist

The Elevance Health Companies, Inc.; Florida; Hybrid; USD 36,000 - 54,000; Full time

Job summary

Elevance Health in Lake Mary, FL is seeking a Credit and Collection Specialist - Patient Accounts to support revenue recovery. You will follow guidelines to collect past due insurance premiums and health insurance claims, research debt validity, generate demand letters, and prepare management reports.

You’ll work 1–2 days in the office weekly to foster collaboration and balance. The role requires a HS diploma and at least 1 year of commercial debt collection experience, with strong communication

Qualifications

• Requires high school diploma or equivalent.
• Minimum of 1 year of prior commercial debt collection experience.

Responsibilities

• Follow established guidelines to collect past due insurance premiums and/or past due health insurance claims.
• Research validity of past due and/or disputed debt.
• Generate demand letters.
• Prepare reports reflecting status of credit and collection activities for management review.
• Follow up on aged and current patient receivables to reduce outstanding balances and improve cash collections.
• Review assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.
• Conduct inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.
• Process credit/debit payments, post transactions as required, and document all collection activity clearly in the account notes.
• Demonstrate understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).
• Communicate respectfully and clearly with patients, including those who are upset or confused.

Education

High School Diploma or equivalent

Job description

Elevance Health in Lake Mary, FL is seeking a Credit and Collection Specialist - Patient Accounts to support revenue recovery. You will follow guidelines to collect past due insurance premiums and health insurance claims, research debt validity, generate demand letters, and prepare management reports.

You’ll work 1–2 days in the office weekly to foster collaboration and balance. The role requires a HS diploma and at least 1 year of commercial debt collection experience, with strong communication